Thread: Zumo Trouble
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Old 06-11-2009, 01:11 PM   #9
BigShow's Avatar
Joined: Apr 2008
Location: Salt Lake CIty
Oddometer: 264
Originally Posted by g5long
I just went to the Support desk and reported it and my unit is less than 6 months old. Lets see how long it takes to respond and or fix...

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Dear George Long,

I have set up order number 14182187, for a replacement mount to be shipped out to you under warranty.

This will ship out today and reach you within a week or so.

Please reply to this email if you need further assistance.

With Best Regards,

Dan Eb OCC
Product Support Specialist
Automotive Team
Garmin International
913-440-8280 (fax) Att: Dan E

Original Message Follows: ------------------------

Hey Dan,

Yes, I was able to charge the unit with the USB cable and with out the battery in the mount nothing happened. I have a friend with a Zumo 450 and I used my Zumo on his mount today and the unit powered up as usual, with the battery icon showing 3/4 full.

Thanks for responding so quickly.


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That was easy, three emails and they sent me a new one in less than a week. I was very pleased with their response...


aka Big Show
I see dumb people

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