Removing the three rollers is the K-Mod and it works wonders. You do have to "make" a tool to do the job, but it is easy. Once you build the tool, the job itself is pretty easy too. If you want to enjoy your Reflex you MUST do this mod.
And yes... Yahoo groups used to suck - now that they have introduced the new design, they STILL SUCK.
If a hammer don't fix it, then it's an electrical problem.