Just got off the phone with Dave right now, and had a very pleasant conversation. We had a few laughs, and I shed a few tears as I explained my broken bracket and how I'd have to buy a new one after catching and breaking off the one on my helmet. My fault, not due to a flaw of any sort in the product.
Well I was just as pleased as punch that Dave managed to find a return he could just send out to me, no charge.
Customer service is important, and excellent service like this is why I'll go back to RocketMoto for future purchases.
Why did I drink all of the ingredients for vomit?
"Used to be Man vs. Nature.. then Man vs. Space.. then Man vs. the Moon. Now it's Man vs. Food" - Dalar
"you cannot reason a person out of something they were not reasoned into." - Jonathan Swift