It should not happen, especially on a brand new helmet. Just contact Schuberth (949 215 0893) and I'm sure they will take care of it.
Originally Posted by JoeDuck
Out of the box the pinlock fogged. I had assumed it was just seated incorrectly and that reseating it would resolved the issue (which worked for pinlocks on my Shoei). Sadly that was a no go and Im not thrilled with the idea of coughing up the dough for a new shield.