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Old 08-02-2011, 09:05 AM   #77
Grok OP
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Joined: Jan 2003
Location: Folsom, California
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Quote:
Originally Posted by ErricZ View Post
Clearly, customer service will not be an issue! Good to know and cements my purchase for this month. :)
Thanks for that!

Customer service is my top priority.
Even as I improve test methods and quality control, with a device of this nature, there will be the occasional failure.
What makes the difference is what I do about it when it happens!

Customers need not be concerned about getting stuck with a defective unit.
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