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Old 04-18-2012, 11:40 AM   #41
Tsotsie
Semi-reformed Tsotsi
 
Joined: Nov 2007
Location: South Texas
Oddometer: 1,675
Quote:
Originally Posted by lucas123 View Post
From Arai's warranty card..

"All Arai helmets are warranted against defects in materials and workmanship, and as serviceable only for the properly fitted user for 5 years of use, but no more than 7 years from date of manufacture. It should be replaced within 5 years of first use.

Any Arai helmet found by the factory to be defective in materials and/or workmanship within five years from the date of purchase will be repaired or replaced at the option or Arai, free of charge to the original purchaser, when returned freight prepaid to the address advised by Arai on its Return Goods Authorization form."
That is what I thought too. But try to register your helmet on line and see what you get!

Here is a section from correspondence from Arai;



"Arai 10/12/2011
XXXX, The warranty on the Arai helmets is 5 years from date of manufacture or date of purchase, not to go beyond 7 years from date of manufacture. Since your helmet was manufactured on 9/2007, your warranty would end on 9/14, 7 years from date of manufacture. There has to be a cut off as we cannot warranty helmets that are over seven years old as they may not be safe to use. Thanks, Kathy"





That meant that as a customer I would only get 3 years on a 'brand new' helmet. Not acceptable. I sent the helmet back to the store for them to deal with.

So, like tires, it pays to check the date of manufacture before you purchase! Read the fine print carefully.
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