Originally Posted by Yooper_Bob
Dealer - "Yeah...we've got that tube in stock, come on down"
.....30 minute drive later....
Dealer - "well, its not exactly what you asked for on the phone, but it'll stretch
I called the local KTM dealer, so see if they could mount some tires I had purchased, as I was going to be out of town on business, and would not have time.
Me - "Hello....can you mount a couple of tires for me? I'll pull the wheels off the bike, and drop them by."
Dealer - "Did you buy the tires from me?"
Me - "Um, no I did not....I ordered them on the internet a while back when they were on sale"
Dealer - "I don't want your business
I have not set foot in the local KTM dealer's shop in the 5 years since that conversation took place.
Both of these are true conversations I have had...
Having worked in dealerships, I'll give you an analogy: Suppose you walked into a diner with all of the fixin's for breakfast in a sack and asked them to cook your breakfast for you using them. Would you feel put out if they refused?
Like it or not, the shop usually covers the cost of opening the doors each day. It's up to sales to make a profit, and you bought over the internet instead of the dealer.
Now, there are independent places who will mount your tires for a fee. I have one nearby that charges 30 bucks if you bring the wheel to them, and it's cheaper if you buy the tire there.