Don't know either party.
After reading & rereading all post here, I must say that JIM has a real founded complaint.
Email is a common media to send & receive data.
I hate to hear of a good shop going bad but this issue sounds like something is not working on DAVE's end.
If this was a complaint coming in from a inmate of thousands of postings, would it be more believable?
Or should JIM be only asking about tire PSI in his off road travels?
You supporters of DAVE should be calling DAVE & asking what happen. Or better yet email him & see if you get one back.
I would have taken the bike to the shop on an appointment. This needed to be more of a hands on for both parties.
This thread may be important to anyone thinking of having tech work done at DAVE's shop.
The DAVE supporters are good to hear from as well.
This may take some of the sting out of the OP but should also tell DAVE to work closer at this level to ensure this does not happen again.
But to ignore a customer for all those emails is just not good business.
I would bet DAVE is now rethinking his earlier handling of this FD issue.
Jim, good luck to you on your R100.
Dave good to hear from your supporters. Can we hear from you?