Originally Posted by Steve G.
An e-mail given to the vendor actually is giving the vendor a chance to look into the problem. You are completely wrong. You clearly do not make a living greeting the public, where the first thing that happens is you are put on hold. Anderwerks needs to step up now,,,after the 1st e-mail, not 0% response after 6 e-mails.
What am I completely wrong about? That MAYBE a call MIGHT have helped? Are you saying that a call would definitely not have helped? How do you know this? It is true that I do not make a living greeting the public, not sure what that has to do with anything. I didn't say call only instead of email; email is great for providing a record of the interaction. For what it's worth, from the OP's account, I also think Anderworks has dropped the ball.
Oh wait, are you saying I am completely wrong about the time it takes a noob to reshim a final drive?