Unfortunately this kind of situation is becoming all too common today with some businesses and business owners. Jim here took all the necessary steps to show Anderwerks the problem and they chose to ignore it IF we are to believe everything happened the way Jim explained. IF it indeed went down the way Jim is describing here....then its a hell of a way to run a railroad.....
A company that makes a mistake or screws up in someway shape or form gets TWO chances with me. One is by e-mail and the other is a direct call. If I'm not satisfied afterwards then I usually dispute the charges through pay-pal or my credit card company. THAT gets their attention right quicky.
Jim. If you paid by credit card then you can dispute the charges if service wasn't rendered properly. You're well within your rights.
2015 DR 650
We can handle it....We're Canadian