Sounds frustrating. Sorry to hear of your woes. Many friends hate Blackfoot in Calgary from poor treatment, but I have never had a problem. Someone should bring this thread to the businesses attention, and hope it gets resolved. ADV is a big place, I'd hate to see an honest mistake fuck a much needed BMW resource up. That will just make the lineup longer for service at Blackfoot etc. I'm sure the families the staff feed don't want to get thier livelihood from ripping off customers. Someone call AW and tell them about this thread.