OK how should this been handled?
About a week and a half ago a 50+ year old man comes in asking about an Burgman 650. Offers are made and rejected. He shows up the following day and decides he wants the Burgman and a sales contract is started. He wants an specific Helmet that we donít stock but can get it is ordered along with a Tourmaster 2XL jacket in High-Viz and Tourmaster pants after an lengthy conversation about ass-less chaps and he is convinced the Tourmaster pants are the better choice. He is satisfied with the price, signs all the paperwork and is unconcerned with having to order the Helmet and jacket since he will not be picking the Burgman up till Saturday.
Saturday afternoon comes he and his wife show up he picks up his gear is happy with the Helmet. Is taken to service and is given the pre-delivery checklist all questions answered and he signs for delivery, makes a few laps around the parking lot and leaves roughly at closing.
Tuesday morning at 8:31 am the phone is ringing and he is calling wanting/demanding to return the Burgman. Questions are ask and answered and it turns out the issue is not the Burgman but he has changed his mind and now feels motorcycle riding is not for him.
The Burgman has right at 120 miles on it a sales contract has been made, loan approved, title applied for and vehicle delivered on his terms and in good faith.
How would the inmates handle this?