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Old 10-12-2012, 03:49 PM   #81
boardrider247
Weekend Anarchist
 
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Joined: Aug 2008
Location: Forest Lake, mn
Oddometer: 509
All out lies

Here is my story in a nutshell

Place order 5/5 some of it is plastic. I know it will be special order.
6/5 I send email asking whats up. I am told my parts were on backorder and I will see them "next week"
6/18 again I send a email asking where my parts are
6/19 response saying blah blah blah "should be shipped in 1 to 2 weeks"
7/12 again ask where my parts are
7/18 I ask when I can expect to see my parts
7/19 told my parts are still at drop shipper and my order will get put on the "priority list" to get pushed through
8/12 again where are my parts email sent
8/17 again nastier where are my parts email, I ask for a refund
8/20 response telling me they won't issue a refund on special order parts

So this morning I send another email asking where my parts are. They finally admit that my order was lost and offer to issue a refund or re-order the parts. I tell them I want a refund.

Then they send me this email

"Your order is canceled.

If you need assistance with your refund, please contact your credit card company because we are no longer issuing refunds for orders in our old system.

We apologize for any inconvenience.

Thank you,
Customer Service
CYCLEHUTT Sturgis"

I send a response telling them no way. I want a refund from them I don't want to deal with the credit card company.
Just now I get this

"Your order is canceled.

If you need assistance with your refund, please contact your credit card company because we are no longer issuing refunds for orders in our old system.

We apologize for any inconvenience.

Thank you,
Customer Service
CYCLEHUTT Sturgis"


Basically they are telling me to get bent.
I paid via paypal. So I have setup a claim with them. But I don't have much hope.

PLEASE NO ONE PLACE A ORDER WITH THIS COMPANY EVER AGAIN.

As far as I'm concerned they stole my money.
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