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Old 10-22-2012, 08:13 AM   #44
Lone Rider
SpeedyK's Avatar
Joined: Apr 2008
Location: SE AZ
Oddometer: 325
If you go to the vendor's website, this is what it says in big red letters...notice the selective retractions below that...this is what is hurting this business, they are not totally straightforward in their presentation, this copied segment alone would drive me elsewhere. I also see both sides of this dispute, but offering one thing in big red letters and then taking part of it back in little black letters is not forthright. Also, if a saddle description says it's lower I think it's reasonable to expect that it is in fact lower...anyway, from the vendors front page...

*If you find the same part at a lower price (after shipping and sales taxes, note we cannot lower or alter sales taxes for TX residents), we will beat that price plus give you 5% off your next order. If we cannot beat that price, you will get 10% off your next order!
*Look for the green truck on items that qualify for free shipping on orders over $74.99. Subtotal of qualifying items must be greater than $74.99.
*Texas residence subject to sales tax (8.25%)
*See our return policy for details

And then, just try yourself to find the Return Policy, if you go to Help in the upper right of the page there are many topics, but none currently posted that state the policy. Under International Shipping you can find a link that says What Is the Return Policy, here's what you get if you click it...

What is the return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

So the Terms and Conditions is not directly linked on the help page, it is linked under an answer in the wrong category of the Help section (should be under Shipping and Returns, not International). I'm surprised that it's not in Urdu or Cyrillic.

So if you're ordering something from this vendor, you need to do some extraordinary detecting to find the info, all of which belies the bright red letters in plain sight on the front page saying nebulous things like Hassle Free Returns. I have shopped on sites where the restocking fee is clearly stated in plain sight.

Link to Help Page

Here's what it looks like right now...a typical buyer might think, from looking at the Help page, that there was no domestic return policy at all...


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SpeedyK screwed with this post 10-22-2012 at 08:22 AM
SpeedyK is offline   Reply With Quote