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Old 11-15-2012, 06:49 AM   #1
lhendrik OP
Truffle Rustler
 
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Joined: Dec 2008
Location: New York and Floridoodie
Oddometer: 2,210
Garmin Support Accolades

Just wanted to report on a great experience with Garmin Support..

I sent an email to support because my Zumo 660 motorcycle mount broke on recent trip. The little plastic tab/button at the top that releases the 660 from the mount snapped off. I don't know if it is because it is a small piece of plastic or because the Touratech Mount security screw presses on it, or if someone was trying to get at it (unlikely since it is hidden by a metal plate), but it snapped off, making it very hard to get my Zumo off.

I opened up the mount (7 little screws on back) and found the broken part and tried to crazy glue it back together, managed to loose one of the tiny return springs in the process, and gave up frustrated. So I wrote to Garmin asking them for the small plastic part....

Garmin responded later the same night with the following:

"Thank you for contacting Garmin International. I will be glad to assist you .
We do not have the specific part available to order.
I have setup onetime courtesy order to replace your mount. You will be receiving replacement mount within 7-10 business days. It will be sent to the address you listed"


I'd say that was great support. The product costs about $55 new.
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