Yeah. Well, as I see it now, Garmin do not stock the component parts of their products in a way that they can be accessed by Product Support, that is they do not warehouse the little bits and pieces. Those are probably only available at their manufacturing site (speculation). I say that because they are sending me an entire mount when all that I needed was a small plastic component. Since there are lots of little parts involved in their product line this is wasteful, but understandable to me. In the case of a broken bezel, they should have had you send in your unit, and sent out a refurbished unit at no or little cost to you. The $160 charge should be reserved for a non-functional unit, as I have been offered several times now.
Normal is just a setting on the dryer.
2009 R1200GS A, 2008 K1200GT