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Old 11-16-2012, 11:22 AM   #6
Fire Escape
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Joined: Apr 2007
Location: Epsom, NH
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Who? Me?

Quote:
Originally Posted by Twinz View Post
Are they going to charge you the $160 flat rate?

If you meant me, the flat rate for my unit is $240. Having already returned it once and seeing as we've been trying to fix it for quite a while, they offered to reduce the flat rate to $120. Thanks for the reminder, they should be up out there in Kansas now, I should probably try calling!

Bruce

Edit: I did just call Garmin Service, there was absolutely NO waiting on hold. This is a huge improvement from my previous efforts (admittedly a few years ago) where I never knew if I would actually get to talk to a Service Representative before the battery gave out in my cell phone. As always, the person I spoke with was extremely helpful and pleasant, even asked a couple of times if there was anything else that he could help with. He might have been sorry he asked as I also have a 10 year old marine unit in need of help, but there was no evidence of it and he gave me advice about what to do/where to look for updated software for that unit. I have never had a bad experience with Garmin's Cutomer Service people, all have been great to talk to and very helpful..... now, if I just did not NEED to ever call.......
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Fire Escape screwed with this post 11-16-2012 at 12:03 PM
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