Originally Posted by Bonerov
I still haven't heard back from them regarding the email I sent two days ago. I did, however, call the toll free line last night to see what they could do for me. I told them I bought the AMPS Rugged Mount on Amazon and they suggested that I contact Amazon to see about an exchange. Kind of annoying, really. As I had to modify the wiring slightly during installation, I am doubtful that the third party vendor who actually shipped me the item would even accept it back as an exchange. Hopefully, the email route will prove more fruitful.
Most products now are shipped with a paper in the box suggesting you contact the manufacturer directly if anything is missing or damaged, and explicitly request that you DO NOT contact the vendor from which the product was purchased.
Garmin's actions will only build on the perception they care very little about the end user.