Originally Posted by atlas cached
Most products now are shipped with a paper in the box suggesting you contact the manufacturer directly if anything is missing or damaged, and explicitly request that you DO NOT contact the vendor from which the product was purchased.
Garmin's actions will only build on the perception they care very little about the end user.
Actually, my experience with Garmin Product.Support has been rather good over the years. I have on occasion had to politely request that I speak to a Supervisor. I think this is one of those types of occasion's. Call back and don't even mention Amazon or the third-party supplier. This is a Mount defect and Garmin should address it. If the tech on the call try's to "close out the call" by not sending you a new mount, request to speak with their Supervisor.