Originally Posted by DRTBYK
Actually, my experience with Garmin Product.Support has been rather good over the years. I have on occasion had to politely request that I speak to a Supervisor. I think this is one of those types of occasion's. Call back and don't even mention Amazon or the third-party supplier. This is a Mount defect and Garmin should address it. If the tech on the call try's to "close out the call" by not sending you a new mount, request to speak with their Supervisor.
Yeah, I think I'll have to do that. The guy put me on hold to grab one and test it. Since his worked, I think he assumed I was full of shit. Annoying, but I didn't have the 30+ additional minutes that it would likely have taken to get it sorted. I'll call back when I have a cold beer and plenty of time.