Originally Posted by Bonerov
. . .
Additionally, it may be a case where the screw could unfortunately be
too short. At a local hardware store you should be able to find a longer
screw (M3 x 6mm long screw) which will fit the mount. Please let me know
if this remedies the trouble.
With Best Regards,
Product Support Specialist
913-440-8280 (fax) Att: Matt S, Associate #6042
It's too easy to hand a Garmin problem back to the Customer via email. I would not accept this response. I know it takes time away from your personal life but make a phone call and don't hang up until you have the issue resolved. Escalate to a Supervisor if need be. If that doesn't work for you maybe sending this Prod.Support response email to Mr. Cliff Pemble would be a good idea.
If I were a Garmin Exec I'd be embarrassed by the Product Support suggestion that the Customer should "fix" a engineering/manufacturing defect in my product.