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Old 12-10-2012, 04:07 PM   #6250
mass-klr
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Joined: Aug 2012
Location: Central Mass
Oddometer: 135
Quote:
Originally Posted by Bonerov View Post
I finally received an email response about my security screw issue. The person agreed with me that it sounds like the screw is too short, but suggested that I just put in a longer one. I had to reply to him that I liked the Torx screw, as it provides a small amount of security. Replacement would be a pain in the butt, as it requires disassembly of the mount, and would eliminate the security aspect of the "security screw." I asked him if there was any way that they could simply replace the mount. We'll see what he replies. Here is the email he sent me:

Dear Aaron,

Thank you for contacting Garmin International. I would be glad to help
you with this.

I believe I have an understanding regarding the situation you currently
have, but to be sure a video may help (if you do not mind).

Additionally, it may be a case where the screw could unfortunately be
too short. At a local hardware store you should be able to find a longer
screw (M3 x 6mm long screw) which will fit the mount. Please let me know
if this remedies the trouble.

With Best Regards,

Matt S
Product Support Specialist
Outdoor/Fitness Team
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: Matt S, Associate #6042
www.garmin.com
I guess I was very, very lucky. This is what my reply looked like:

Thank you for contacting Garmin International.
I am sorry to hear that your mount is not holding the device in correctly. If you could please provide me with a copy of the receipt I would be more then happy to see if we can cover it under warranty for you.
Please let me know if you have further questions.


With Best Regards,
Tim Fe.
Product Support Specialist
Outdoor Team 2nd Shift
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: Tim Fe., Associate #6982
www.garmin.com

Thank you for contacting Garmin International.
If I could please get your shipping address, phone number, and email address I would be more then happy to send you a replacement mount.
Please let me know if you have further questions.


And got it a week later...
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