Hello Everyone,
I am so sorry that I haven't posted in such a long time. I have a lot going on in my life (new baby in a few weeks, remodel, job change) and at this point this situation is really an annoyance so to be honest, I have been avoiding thinking about it.
I did receive some panniers about a month ago. They came in shitty card board boxes with no mounting hardware, no racks and not in the custom size I paid for but hey, at least it's something. I emailed back asking for a refund of 342 Euros for the racks, mounting hardware and the fact that they didn't make them the size I asked and paid for. Here was the response:
Quote:
consideration the excuses. I read the history of your e-mail and is a very long story and unpleasant for you and for Konvoi too.
So, Istvan is out of Konvoi because some personal problems and we can`t do (without him) racksystem for Triumph Tiger 1050. But I can send you the mounting kit, Konvoi has now also a new model.
- first:
http://konvoi.ro/blog/english/2012/0...cycle-luggage/
- second, a new model: in attach.
And I can send you a plate for topcase, if you will agree that.
About give you back the difference, of course I will do that, but I need some time, because I don`t have acces to the Istvan paypal account, I will do another account for my personal card. I discussed this day to the bank and I await for an answer.
Please send me an e-mail and answer me if you still want the mounting kit and the plate and I will send you in some days an answer about a payment for rack and for the difference in the topcase price.
Thank you!
Daniela Dincu
Sales Representative Konvoi Romania (adventure luggage system)
www.konvoi.ro, konvoi.ro/blog, http://www.facebook.com/konvoi.ro
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I responded that I wanted a refund and received this the same day:
Quote:
Ok, Eric, I will be back with news from bank. Thank you for understanding.
Daniela
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So as of today it has been one month. Maybe the banks are few and far between in Romania? Anyway, I will be emailing them again tomorrow.
P.S. The bags are really pretty nice for the money, to bad I mutter cusses under my breath every time I look at them.