Originally Posted by tyesai
I An e-mail to Twisted Throttle explaining the situation and I had a new controller in my hands a week later. All to often we gripe about customer service but rarely report the good. I was really impressed as I figured that I would get some kind of "static" or song dance about getting a replacement but I didn't and for that I'm appreciative!
BTW the new controller is installed and my grubby mitts were especially thankful this morning.
I'm happy we "passed the test" and that you took the time to post a positive experience. For every bad experience you see online we literally field hundreds; if not thousands, of positive pre-sale and post-sale interactions. I'm sure you made it easy for us to help you out as well. We do our best customer service with customers who think reasonably and work with us to resolve a problem. Thank you for that as well.
Originally Posted by VStromTom
Do you have it wired thru a switched circuit? If not, you should consider doing so. That way when the key is off you can't leave the grips turned on.
Good report on TW also. Nice to hear.
VStromTom is right. Using our accessory Power Hub
is a good idea. It makes any item either "Switched" to turn off with the motorcycle or "Constant" that will always have power. naturally, for heated grips you would want to choose a switched connection. Enjoy the riding over in Spain. How about a picture?