Originally Posted by HolyCannoli
I am so sorry that I haven't posted in such a long time. I have a lot going on in my life (new baby in a few weeks, remodel, job change) and at this point this situation is really an annoyance so to be honest, I have been avoiding thinking about it.
I did receive some panniers about a month ago. They came in shitty card board boxes with no mounting hardware, no racks and not in the custom size I paid for but hey, at least it's something. I emailed back asking for a refund of 342 Euros for the racks, mounting hardware and the fact that they didn't make them the size I asked and paid for. Here was the response:
I responded that I wanted a refund and received this the same day:
So as of today it has been one month. Maybe the banks are few and far between in Romania? Anyway, I will be emailing them again tomorrow.
P.S. The bags are really pretty nice for the money, to bad I mutter cusses under my breath every time I look at them.
How are ya,
I haven't added to this post until now, but yet again I'm another guy that was done by Konvoi, pitty I didn't see the ones above, they look class. I placed my order last summer 2012, I have to say they responded to my mails and like you I got a set of boxes which I'm so happy with. But again like you I was left with no brackets and no frames. I've phoned, e-mailed and got the romanian embassey here in Ireland to make contact, but unlike you, I've had no reply.
It such a pitty, the boxes are so nice, the last word I had was that a car was comming to Dublin, Ireland and that my frames and boxes were in it. Guess what, never arrived.
So please, never go near these guys, they are thieves. pure and simple!!