Originally Posted by trc.rhubarb
I had issues with my RF1000 about 5 years ago... guy on the phone sent me new parts no questions asked.
Had the same problem again (the switch to lock the visor snapped off) and he sent me 5 of em :)
Then I called to ask how I could stop the fogging issue I had (also about 5 years back)... he says "give me your address again" and he sent me a pinlock sheild w/ the insert. No charge.
Call them rather than email... they are good to work with. Went way above and beyond.
Did you call helmet house or Shoei?
I have talked to a helmet house rep a couple times and helped me out a TON. Also been to the Shoei location to get a crashed helmet tested.