Looks to me that the original intent of the post was not to bad mouth the product. Sounded like he was searching for someone with the same issue and a possible solution. Then the company jumps on the OP and insults his use of vise grips, if it were me I wouldnt be happy with that. just my 2 cents.
2014 Ram 2500 4600mi 12 Impreza 116,000mi
12 Tiger Explorer 15,400 mi 09 Aprilia RXV 450 320
13 Husky Terra 4205
The sheep don't like the sheep dog until the wolf comes around