Looks to me that the original intent of the post was not to bad mouth the product. Sounded like he was searching for someone with the same issue and a possible solution. Then the company jumps on the OP and insults his use of vise grips, if it were me I wouldnt be happy with that. just my 2 cents.
2013 Ram 2500 6700mi 12 Impreza 92,000mi
12 Tiger Explorer 11,700 mi 09 Aprilia RXV 450 320