Originally Posted by TowPro
got both my SMH10's back today after warranty replacement for bent pins. the new block below the pins should help a lot..... But one of my pins is already stuck in the down position and all I did was open the box. Might be a little short on quality control
Finally got around to calling Sena on this one. They were really sorry this happened.
They are sending a UPS call tag to pickup the brand new (replacement) unit with bad pins. There are 2 pins that are stuck inside the inner pin bore. anyway, its too cold for my passanger to ride now anyway.
Its a shame it had to happen, but they are taking care of it for me.