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Old 02-01-2013, 12:04 PM   #2264
Deadwood Original
SF_Hooligan's Avatar
Joined: Mar 2012
Location: Oakland, CA
Oddometer: 160
Originally Posted by TowPro View Post
Finally got around to calling Sena on this one. They were really sorry this happened.
They are sending a UPS call tag to pickup the brand new (replacement) unit with bad pins. There are 2 pins that are stuck inside the inner pin bore. anyway, its too cold for my passanger to ride now anyway.

Its a shame it had to happen, but they are taking care of it for me.
I had a really good support experience with them as well. I emailed because the little rubber flappy on the charging port tore off and I was hoping to just buy a replacement, but didn't see it on their site. Mine are at least 1 1/2 years old. Anyway, they responded quickly and just sent me a new flappy. Cool.
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