Originally Posted by Django Loco
He has no idea how to treat a customer ..... YES ... you have to kiss their ASS and be nice even when the customer is over the top and wrong.
Mmm, no, you don't have to kiss any idiot's ass in retail. Those are the folks that end up costing you money every time no matter how hard you try to take care of them. Show 'em the door and continue to provide great service to those that actually pay the bills. Word of mouth will override the loudmouth asses that think the world owes them everything for free.
And yes, I speak from several years of experience doing just that.
And yes, I frequently buy from SWMoto tires. The man knows his business and I wish him well in retirement.