Originally Posted by Desert Dave
he doesn't talk to you like a customer, but more like a fellow rider. In other words he doesn't feel a need to do the salesman "customer is always right" kiss -ass attitude.
I understand what your saying here, but the transaction in question was all via the net/emai, not an in-person deal. Bit different.
Also, I do not agree with your "kiss Ass" analysis. You don't have to Kiss Ass to deliver decent customer service. Just be polite, competent and to the point, and leave the religious references OUT. Not many enjoy being preached to or reprimanded for making a simple request.