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Old 02-15-2013, 08:36 PM   #1
Brian011952 OP
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HDB (Highway Dirt Bike)

HDB is the manufacturer of some nice pieces for the dual sport crowd that wants to mount accessories on their bikes. You can't beat the pieces, they look great, are built well, and offer a great look for placing switches and what not on your bike.

Ok, that being said, the customer service is lacking. I had a lot of trouble with my order. Originally, I received a invoice that wasn't detailed. I called to be sure of content of my order, and spoke with Derek. I ended up receiving my order minus one piece. I wrote it up on this site in another forum. The owner then contacted me, Paul, and was concerned about what I had written up her, explained his issue and that his employee was new, then asked for a copy of the invoice so he could improve the invoice, and asked me to change a slightly negative review of their customer service.

I agreed, provided the invoice and then reposted here stating i believed the invoice mix up was because of a Pay Pal issue. That night I got a nasty gram from the owner telling me not to post anymore here and I found my posts removed from the ADV site?

Anyway, nice parts, but difficult dealing with the company, be forewarned.
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Old 02-16-2013, 05:57 AM   #2
shoein
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Sorry to hear about your experiences. I have set up 2 bikes with HDB products, best products and I received excellent service. HDB and Cogent Dynamics are at the top of my list for excellent service. I will buy from them again.
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Old 02-16-2013, 06:09 AM   #3
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Paul is GOOD people, he is one of us.

That said, I am willing to bet he will do what it takes to make things right.

reading what you posted, I take it that you...maybe, got a case of the ass with him. Talk to him rationally, I bet he sqaures up with you and makes it right.
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Old 02-16-2013, 06:52 AM   #4
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Quote:
Originally Posted by Truckin_Thumper View Post
Paul is GOOD people, he is one of us.

That said, I am willing to bet he will do what it takes to make things right.

reading what you posted, I take it that you...maybe, got a case of the ass with him. Talk to him rationally, I bet he sqaures up with you and makes it right.

Yeah, give him a chance before cross posting on the internets. Good people are hard to find and sometimes they make mistakes.
I have had good experiences with HDB and you'll find the same comments if you search this site.
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Old 02-22-2013, 08:53 AM   #5
JustRon
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Quote:
Originally Posted by Truckin_Thumper View Post
Paul is GOOD people, he is one of us.
+1
I've had nothing but great customer service from Paul. Actually, better than necessary. How often can you say that?
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Old 02-22-2013, 04:56 PM   #6
TheDudeAbides
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Look, it's clear to me that everyone (including OP Brian) thinks that Paul and HDB make outstanding products. Heck, my sig line says "Best dual sport mirrors I"ve ever owned". No one disputes the quality of the products.

What was in dispute was the quality of customer service Brian received. Fair enough. Maybe he got some confusing answers from Derek or whatever. But after reading through this thread and the head explody stuff It's very clear to me that
A) Brian came here first on a public forum bitching and complaining before he ever talked to or emailed Paul. That aint right Brian.
B) Once Paul was contacted, he did everything he could to rectify the situatiuon and make it right. To do so, he needed Brian to look at his PayPal invoice.
C) Brian has/had no idea what in the hell a Paypal invoice was or how to find it.
D) Paul explained to Brian what a Paypal invoice was and where to find it
E) Brian found it easier to bitch and whine in public rather than click on the "invoice" tab of his Paypal receipt, because Brian's brand of martyrdom requires an audience.

and
F) The inmates have resoundingly sided with Paul on this and everyone who has ever dealt with him has agreed that Paul makes the best stuff in the industry, offers the best customer service in the industry, makes every effort to bend over backwards to correct any problems and that Brian must be a high maintenance, attention seeking drama queen.
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Old 02-25-2013, 10:39 AM   #7
Off Road USA
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I recently ordered the hand gaurds from paul He sent them right away and they where an easy install, i emailed him back about adding risers and was responded to very promply I would say Paul is a stand up guy,so from Hobbs new mexico i give him a two thumbs up...
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Old 02-25-2013, 10:42 AM   #8
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Quote:
Originally Posted by TheDudeAbides View Post
Look, it's clear to me that everyone (including OP Brian) thinks that Paul and HDB make outstanding products. Heck, my sig line says "Best dual sport mirrors I"ve ever owned". No one disputes the quality of the products.

What was in dispute was the quality of customer service Brian received. Fair enough. Maybe he got some confusing answers from Derek or whatever. But after reading through this thread and the head explody stuff It's very clear to me that
A) Brian came here first on a public forum bitching and complaining before he ever talked to or emailed Paul. That aint right Brian.
B) Once Paul was contacted, he did everything he could to rectify the situatiuon and make it right. To do so, he needed Brian to look at his PayPal invoice.
C) Brian has/had no idea what in the hell a Paypal invoice was or how to find it.
D) Paul explained to Brian what a Paypal invoice was and where to find it
E) Brian found it easier to bitch and whine in public rather than click on the "invoice" tab of his Paypal receipt, because Brian's brand of martyrdom requires an audience.

and
F) The inmates have resoundingly sided with Paul on this and everyone who has ever dealt with him has agreed that Paul makes the best stuff in the industry, offers the best customer service in the industry, makes every effort to bend over backwards to correct any problems and that Brian must be a high maintenance, attention seeking drama queen.
+1

You know Paul has a discount for ADV guys right?
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Old 02-16-2013, 07:02 AM   #9
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My 1st order from HDB was for my XRR in 2009. Not so many different choices then and I ordered up what would be todays base kit. Only options I ordered were some switches and I didn't know if I really wanted that mirror but thought I would try one just to make it street legal - really wasn't expecting much. I received my package quickly and found the mirror missing so I contacted HDB and talked to Paul. He told me that he had packed the box himself and had forgot to include the mirror and would get it sent out right away. He sent me 2 mirrors and I have to say that I love this setup and think the mirrors are the best part. This is probably the best quality aftermarket product I have ever used on a bike and I hope that in the end you will be as satisfied as with yours. Good luck
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Old 02-16-2013, 07:08 AM   #10
Boon Booni
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All of your posts on the issue are available in the Head Explody sub forum under "Crap from Thumpers".
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Old 02-16-2013, 07:16 AM   #11
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It would be nice if guys didnt post scathing reports online about what was maybe just a new employee's mistake,its hard enough to make a living building/selling bike parts without nasty un-retreivable snap reports.

Usually talking to the vendor is a much better idea,humans make mistakes.
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Old 02-16-2013, 07:55 AM   #12
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The good news in this thread is that guys like myself who aren't very good at finding suppliers of niche items can stumble over them and learn of their existence.

My absolute hack job on an xr complete with lots of zip ties and electrical tape works well enough but one of my goals prior to this upcoming touring season has been to clean all that up, the switches and mounts look like they will work great and compatible switches with attached pigtails are a bonus.

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Old 02-16-2013, 11:32 AM   #13
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You also have to take in consideration that HDB is Paul and just recently the new guy. That's it.

It is a small shop and Paul sometimes get overwhelmed since he is running production, sales, development, shipping, family life, bike riding, etc...all by himself.
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Old 02-16-2013, 12:52 PM   #14
mrt10x
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Brian I asked for your posts over in the Husaberg thread to be removed, not Paul. Your posts were out of place in that thread, and Paul's response, in that thread was out of place also. So I identified them to a moderator, and they were removed. No conspiracy on HDB's part, I dont even own a HDP part. However, in the last two or three years I have literally seen dozens of rave reviews of their parts and of Paul himself. Your gripe seems to revolve around a misunderstanding of the PAYPAL process, which you admitted was your mistake. Now maybe Derrik made a mistake, and didnt treat you well, but Paul corrected that as well. Your posts are vindictive and over the top for such a small misunderstanding and you seem to be going out of your way to damage a small business that is well respected in this forum. So if you want to blame someone for your posts disappearing, blame me, I didnt post this in the Husaberg thread because I hoped it would all just go away. You really need to drop it.
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Old 02-16-2013, 06:50 PM   #15
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Quote:
Originally Posted by mrt10x View Post
Brian I asked for your posts over in the Husaberg thread to be removed, not Paul. Your posts were out of place in that thread, and Paul's response, in that thread was out of place also. So I identified them to a moderator, and they were removed.

Most people take reports of unhappy interactions with a vendor with a grain of
salt and there is no need to censor the posts someone makes. Any decent search
effort will reveal whether most interactions with a vendor have been positive or
negative.


I'm sure you are proud of yourself for your behavior as a self-appointed
censor. Funny, when I swore to uphold the US Constitution I remember there was
a part which defended free speech. Apparently you missed that part and you are
comfortable with censoring speech you don't agree with. That's behavior
which is certainly not representative of the American ideals that my grandfather
( European Theater, WWII ), my father ( Korea ) and I ( Viet Nam ) all went to war
to defend.


.

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