Anyone bought from KTM Cycle Hutt?

Max49 · 12-03-2010, 07:03 PM

I made 2 orders through them on the same day, about 5 products totaling over $300 for Christmas gifts. A week later they sent an email that said "the 'item' will ship in 4 or 5 days. Then a couple of days later, another email said, "the item (they don't name the item) is on back order until 12-24-10. They asked if I still wanted "the item".
I replied and asked them what item was on back order and why did they charge my credit. card for both orders if they didn't know if I still wanted it. I also asked them when the other items would be shipped. That was 2 days ago and they still haven't replied. I can see they are no Rocky Mtn MC, but are they a good company? Has anyone ordered from them before and were you happy to deal with them?
I was real glad to find them; but so far I'm a little disappointed.

Thanks in advance.

adrenalin-junkie · 12-03-2010, 07:57 PM

I live in Greenviile ,SC . I could not get front brakepads for my 950 Adventure from my local (47 miles away ) agent for another 3 days . I contacted KTM Cycle Hutt and had my parts within 2 days . I paid a little extra for shipping , BUT Iordered quite a few other goodies like tankbag , crashbars etc .

I've dealt quite a bit with them , and highly recommend them .

sstewart · 12-03-2010, 08:27 PM

I had the same problem with them,charged my card and sent it to me when it came in. Guess who I don't buy from anymore?

gregneedham · 12-03-2010, 08:40 PM

Same problem. Email notice after two days that my items would ship in 4-5 days. 12 days later I contacted them and was told it would be mid-December.

Cancelled my order.

Denalidirt · 12-03-2010, 10:49 PM

They can get the parts but it may take a bit. I've used them and have had good luck, but then again it's winter in ak and i didn't need the things yesterday. The unfortunate thing with them is that when you order stuff they dont tell you if its on backorder or not. Try ktm world better prices and most items are in stock.

pshakily · 12-04-2010, 05:58 AM

I have ordered in the past with success, but always found the quote at the bottom of their website a bit inappropriate.

Subutai · 12-04-2010, 06:09 AM

A load off my mind as for many times I have browsed their inventory and cursed the fact that they are overseas as orders from the US are subject to taxes and tolls, for a couple of times nearly ordered regardless. That is dubious practice charging the card for items they do not have or might not get. Practically you are lending them money to run their business, if this is really the case.

catalina38 · 12-04-2010, 06:52 AM

Give Munnracing.com a shot, Great prices, seem to always ship quickly. You can always call to confirm that they have the parts in stock or to check if KTM has them at their warehouse.

markwoodlief · 12-04-2010, 07:34 AM

i've had great luck with them actually.. I've ordered tons of stuff from them in the past... Last year I ordered a rear fender for a 08 450 excr, they sent me the wrong fender, i called them and they overnighted a new fender to me no charge.

jvegas · 12-04-2010, 08:59 AM

I've ordered several parts from some with delay. Service and follow up has always been good and I continue to shop with them.

sonoran · 12-04-2010, 12:12 PM

I've been ordering from them for years and have never had an issue. I find if you call them they are usually very helpful in fixing whatever problem you may have.

Mr.Goose · 12-04-2010, 12:24 PM

I've bought a few things from them and it always been a positive experience. They've called if somethings out of stock, prices are good, friendly, etc.

Sometimes I get a gumball along with my order.

Overall, they might just be overloaded with the holiday orders.

HWSNBN · 12-04-2010, 02:17 PM

Quote:

Originally Posted by catalina38

Give Munnracing.com a shot, Great prices, seem to always ship quickly. You can always call to confirm that they have the parts in stock or to check if KTM has them at their warehouse.

+1 and join KTMTalk.com for an instant discount If your a supporting member I think up to a flat $20% off is possible

HickOnACrick · 12-04-2010, 09:02 PM

I only order through them when all else fails. Huge shipping costs...sometimes they want to charge $10 to ship a $30 item that would fit in an envelope. I placed an order with them weeks ago and still don't have it.

Rocky Mountain ATV, please start selling orange stuff!

forrestrider · 12-05-2010, 05:57 AM

Check out www.ktmworld.com .I NEVER have any problems with them, and there $$$ is ALL WAYS LOWER.

12-03-2010, 07:03 PM	#1
Max49 ^OP Gnarly Adventurer Joined: Jun 2007 Location: Parker, CO Oddometer: 102	Anyone bought from KTM Cycle Hutt? I made 2 orders through them on the same day, about 5 products totaling over $300 for Christmas gifts. A week later they sent an email that said "the 'item' will ship in 4 or 5 days. Then a couple of days later, another email said, "the item (they don't name the item) is on back order until 12-24-10. They asked if I still wanted "the item". I replied and asked them what item was on back order and why did they charge my credit. card for both orders if they didn't know if I still wanted it. I also asked them when the other items would be shipped. That was 2 days ago and they still haven't replied. I can see they are no Rocky Mtn MC, but are they a good company? Has anyone ordered from them before and were you happy to deal with them? I was real glad to find them; but so far I'm a little disappointed. Thanks in advance. __________________ Max, '07 WR250F/ '05 KLR650

12-03-2010, 07:57 PM	#2
adrenalin-junkie Gnarly Adventurer Joined: Feb 2004 Location: Greenville , South - Carolina ,USA Oddometer: 448	I've never had any problems from them I live in Greenviile ,SC . I could not get front brakepads for my 950 Adventure from my local (47 miles away ) agent for another 3 days . I contacted KTM Cycle Hutt and had my parts within 2 days . I paid a little extra for shipping , BUT Iordered quite a few other goodies like tankbag , crashbars etc . I've dealt quite a bit with them , and highly recommend them .

12-03-2010, 08:27 PM	#3
sstewart Studly Adventurer Joined: Nov 2009 Location: Boaz,Alabama Oddometer: 822	Same I had the same problem with them,charged my card and sent it to me when it came in. Guess who I don't buy from anymore?

12-03-2010, 08:40 PM	#4
gregneedham I seem to fall often Joined: Dec 2005 Location: Austin, Texas Oddometer: 846	Same problem. Email notice after two days that my items would ship in 4-5 days. 12 days later I contacted them and was told it would be mid-December. Cancelled my order. __________________ 2002 KTM 640 Adventure 2000 BMW R 1150 GS (sold) 1982 BMW R100RT (sold) My 640 Adventure blog My 1150 GS blog (retired) Memphis to Moab - TAT 09 Blog designkeywest.com

12-04-2010, 05:58 AM	#6
pshakily Adventurer Joined: Aug 2009 Oddometer: 16	I have ordered in the past with success, but always found the quote at the bottom of their website a bit inappropriate. __________________ '06 Guzzi Griso '08 KTM 690e '07 KTM 950 SE '08 KTM 950 SE

12-03-2010, 10:49 PM	#5
Denalidirt High Plains Drifter Joined: Jul 2006 Location: Denali, Ak. Oddometer: 733	They can get the parts but it may take a bit. I've used them and have had good luck, but then again it's winter in ak and i didn't need the things yesterday. The unfortunate thing with them is that when you order stuff they dont tell you if its on backorder or not. Try ktm world better prices and most items are in stock.

12-04-2010, 06:09 AM	#7
Subutai Studly Adventurer Joined: Nov 2010 Oddometer: 555	A load off my mind as for many times I have browsed their inventory and cursed the fact that they are overseas as orders from the US are subject to taxes and tolls, for a couple of times nearly ordered regardless. That is dubious practice charging the card for items they do not have or might not get. Practically you are lending them money to run their business, if this is really the case.

12-04-2010, 06:52 AM	#8
catalina38 Contrarian Joined: Oct 2006 Location: Stingray bay CA. Oddometer: 1,408	Give Munnracing.com a shot, Great prices, seem to always ship quickly. You can always call to confirm that they have the parts in stock or to check if KTM has them at their warehouse. __________________ Born 10,000 years too late Scientific Wild Ass Guesser:hmmmm

12-04-2010, 07:34 AM	#9
markwoodlief Beastly Adventurer Joined: Mar 2008 Location: Mount Vernon, WA Oddometer: 3,561	i've had great luck with them actually.. I've ordered tons of stuff from them in the past... Last year I ordered a rear fender for a 08 450 excr, they sent me the wrong fender, i called them and they overnighted a new fender to me no charge.

12-04-2010, 08:59 AM	#10
jvegas Keep Young Joined: Nov 2010 Oddometer: 18	I've ordered several parts from some with delay. Service and follow up has always been good and I continue to shop with them. __________________ 08 950 SE 07 525 XC 05 525 MXC

12-04-2010, 12:12 PM	#11
sonoran incognito Joined: Sep 2009 Location: eastside Oddometer: 16,002	I've been ordering from them for years and have never had an issue. I find if you call them they are usually very helpful in fixing whatever problem you may have. __________________ the sun does not have no prisoners

12-04-2010, 12:24 PM	#12
Mr.Goose Velvet Steamroller Joined: Sep 2008 Location: USA Oddometer: 1,219	I've bought a few things from them and it always been a positive experience. They've called if somethings out of stock, prices are good, friendly, etc. Sometimes I get a gumball along with my order. Overall, they might just be overloaded with the holiday orders.

12-04-2010, 09:02 PM	#14
HickOnACrick Groovinator Joined: Dec 2007 Location: Utarded in Lubbuttock Oddometer: 2,396	I only order through them when all else fails. Huge shipping costs...sometimes they want to charge $10 to ship a $30 item that would fit in an envelope. I placed an order with them weeks ago and still don't have it. Rocky Mountain ATV, please start selling orange stuff! __________________ 950 SER , 300 XC Composites 101 Utarded in Baja Circumcising Utah

12-05-2010, 05:57 AM	#15
forrestrider Dont Do Stupid Shit.. Joined: Apr 2008 Location: Foley . Al Oddometer: 1,553	Check out www.ktmworld.com .I NEVER have any problems with them, and there $$$ is ALL WAYS LOWER.

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