HT-Racing "customer service" sucks

[crazybrit]

Originally Posted by EdGear

I thought my email was public, sorry. Please send HTR Oil Cooler info to edgear@mac.com.
Thanks,
Ed

sent

[EdGear]

Thanks Crazybrit, I discovered something in the instructions that may have saved my bike.

The oil cooler I bought had the lines attached and it appears as though the banjo bolts on the cooler were reversed.

Is the KTM Flow control "100" banjo the same as the "Check Ball" banjo bolt.

To confirm:

Oil Cooler top - KTM Flow control "100" banjo - long line - std banjo - top rocker box

Lower oil cooler - std banjo - short line - Ball check banjo - right side engine

Thanks
Ed

[crazybrit]

Originally Posted by EdGear

Is the KTM Flow control "100" banjo the same as the "Check Ball" banjo bolt.

No. If you read the instructions this is impossible. Section a of the instructions says to use the "KTM flow control banjo bolt marked #100" for the long line. Section b of the instructions says to use the "supplied check ball banjo bolt" for the short line.

The HT supplied "check ball banjo" is clearly distinguished, it has a hole drilled in the top and later filled with epoxy.

Oil Cooler top - KTM Flow control "100" banjo - long line - std banjo - top rocker box

Lower oil cooler - std banjo - short line - Ball check banjo - right side engine

This is what the instructions say, right??

If you have problems call Bill Senior (tech line) before starting the bike. He designed the product and is very helpful. As already said, calling Bill Junior (customer service) is not what you want to do.

[EdGear]

Didn't get the check ball banjo.
I'll just buy a new set of banjo bolts from HTR. I've asked nicely.
Thanks for your help Crazybrit.
Ed

[crazybrit]

Originally Posted by EdGear

Didn't get the check ball banjo.
I'll just buy a new set of banjo bolts from HTR. I've asked nicely.
Thanks for your help Crazybrit.
Ed

Couple extra tips. Use new copper washers. Or anneal the old ones. The KTM ones are like $4 a pop.

Also the spec for the banjo's is 10nm which is too much torque IMO. Above 7nm it felt to me like they were going to strip but part of this is that the banjo's will oval after repeated tightening and loosening and when they oval they won't take the correct torque and will slip or snap.

I think Bill Sr advises two finger tight with a hand wrench.

[EdGear]

Annealed the old crush washers, will do on the two finger tight.

[EdGear]

If you've read through this thread I wish I could change the title of the original post.

While I was initially caught up in the service question, from my first impression, I have been able to find good support for HT Racing product from;
inmates here, thanks Crazybrit,
from HTR dealers, thanks Chris Blais at Blais Racing Services and
from Bill Sr. and Bill Jr. at HT Racing, thanks Bill Sr. and Bill Jr.

I got responses from my HTR web queries and voice mails within a day.

I was able to get installation instructions, got help figuring out what I needed and was able order the parts.

Now I'll be able to get out and enjoy the HTR parts that make my RFS a better bike; HTR Power Header, Velocity stack, Powervane and now Oil Cooler.

For disclosure I am not affiliated with HTR but appreciate their work.
Ed

[RuckedUp]

I asked for a copy of the install instructions on computer format and was told to send them a SASE! Really!!!! I'm done doing business with the 1970's Does anyone have the install instructions in .PDF format?

[twinrider]

Originally Posted by EdGear

If you've read through this thread I wish I could change the title of the original post.

Just ask a mod to do it.