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Old 08-13-2012, 01:31 PM   #10
mathewsturtevant
Motojournalist
 
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Joined: Sep 2009
Location: Austin
Oddometer: 227
smug mug

I am a member of smug mug and I was severely disappointed with the lack of customer service. It is infuriating to not have a phone number and to have to pull teeth to get paid. Yet for some reason it's easy to be charged by smug mug.

I have been waiting all day for their accounting department to call me. How can you charge me $20 a month and not actually provide customer service?
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