Originally Posted by R12Battletub
Ten hours?! Did you hide it somewhere and make them find it first? Should be three or four for a pro and seven or eight for us noobs. Agree that maybe a phone call or two may have helped.
An e-mail given to the vendor actually is giving the vendor a chance to look into the problem. You are completely wrong. You clearly do not make a living greeting the public, where the first thing that happens is you are put on hold. Anderwerks needs to step up now,,,after the 1st e-mail, not 0% response after 6 e-mails.