New Garmin Montana

[TravellingStrom]

Hmm

I have been following this section with interest, especially as I just learned how to add a shortcut The Fuel search function would be nice for me too, and as my version is 4.60 I tried a few things.

It seems the FUEL 'where to' is available in a few places. I went to my single tap "Favourites' page and using the 'change favourites' button, then 'add favourite' the 'FUEL Services' was available, cool :)

I then went into Setup/Main Menu/Add and I could also select Fuel Services and out it in my drawer as well :)

And to answer the question raised above, yes I could select lodging, or hospitals or whatever I wanted in EITHER location, even though one of them has been selected before

Cheers
TS

[Rocky TFS]

Resistance is futile......you will be assimilated.

Rocky, aka t.h.e.b.o.r.g.

[advNZer?]

Originally Posted by Rocky TFS

Resistance is futile......you will be assimilated.

Rocky, aka t.h.e.b.o.r.g.

no problem

[Cataract2]

Originally Posted by advNZer?

no problem

She could assimilate me any day.

[Bonerov]

Originally Posted by Cataract2

She could assimilate me any day.

Gotta love Seven of Nine, or as I called her: Seven and Eight of Nine.

[DRTBYK]

Originally Posted by TravellingStrom

Hmm

I have been following this section with interest, especially as I just learned how to add a shortcut The Fuel search function would be nice for me too, and as my version is 4.60 I tried a few things.

It seems the FUEL 'where to' is available in a few places. I went to my single tap "Favourites' page and using the 'change favourites' button, then 'add favourite' the 'FUEL Services' was available, cool :)

I then went into Setup/Main Menu/Add and I could also select Fuel Services and out it in my drawer as well :)

And to answer the question raised above, yes I could select lodging, or hospitals or whatever I wanted in EITHER location, even though one of them has been selected before

Cheers
TS

Yes, anyplace you can put an App/Shortcut Icon you can add the WhereTo? Searches. But, you can't (via the menu's) add it twice to the same Menu Page or the Favorites Dashboard. Not that you would want to I suppose.

UPDATE: The Montana Dev Team are probably getting a kick out of watching me s-l-o-o-o-w-l-y figure out that there isn't a problem.

Cheers,

[Bonerov]

I finally received an email response about my security screw issue. The person agreed with me that it sounds like the screw is too short, but suggested that I just put in a longer one. I had to reply to him that I liked the Torx screw, as it provides a small amount of security. Replacement would be a pain in the butt, as it requires disassembly of the mount, and would eliminate the security aspect of the "security screw." I asked him if there was any way that they could simply replace the mount. We'll see what he replies. Here is the email he sent me:

Dear Aaron,

Thank you for contacting Garmin International. I would be glad to help
you with this.

I believe I have an understanding regarding the situation you currently
have, but to be sure a video may help (if you do not mind).

Additionally, it may be a case where the screw could unfortunately be
too short. At a local hardware store you should be able to find a longer
screw (M3 x 6mm long screw) which will fit the mount. Please let me know
if this remedies the trouble.

With Best Regards,

Matt S
Product Support Specialist
Outdoor/Fitness Team
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: Matt S, Associate #6042
www.garmin.com

[Offcamber]

Originally Posted by Bonerov

I finally received an email response about my security screw issue. The person agreed with me that it sounds like the screw is too short, but suggested that I just put in a longer one. I had to reply to him that I liked the Torx screw, as it provides a small amount of security. Replacement would be a pain in the butt, as it requires disassembly of the mount, and would eliminate the security aspect of the "security screw." I asked him if there was any way that they could simply replace the mount. We'll see what he replies. Here is the email he sent me:

Dear Aaron,

Thank you for contacting Garmin International. I would be glad to help
you with this.

I believe I have an understanding regarding the situation you currently
have, but to be sure a video may help (if you do not mind).

Additionally, it may be a case where the screw could unfortunately be
too short. At a local hardware store you should be able to find a longer
screw (M3 x 6mm long screw) which will fit the mount. Please let me know
if this remedies the trouble.

With Best Regards,

Matt S
Product Support Specialist
Outdoor/Fitness Team
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: Matt S, Associate #6042
www.garmin.com

I had the same issue on one of my two mounts....I ended up taking it part and removing the washer. That gives it just enough length to engage the threads....

[atlas cached]

That's it. I can't stand any more.

If Garmin is gonna make it so easy, I am going to make a page with links and quotes to all of their Customer Support Failures.

They are epic at failing.

[DRTBYK]

Originally Posted by Bonerov

. . .

Additionally, it may be a case where the screw could unfortunately be
too short. At a local hardware store you should be able to find a longer
screw (M3 x 6mm long screw) which will fit the mount. Please let me know
if this remedies the trouble.

With Best Regards,

Matt S
Product Support Specialist
Outdoor/Fitness Team
Garmin International
[/B][/I]913-397-8200
800-800-1020
913-440-8280 (fax) Att: Matt S, Associate #6042
www.garmin.com

It's too easy to hand a Garmin problem back to the Customer via email. I would not accept this response. I know it takes time away from your personal life but make a phone call and don't hang up until you have the issue resolved. Escalate to a Supervisor if need be. If that doesn't work for you maybe sending this Prod.Support response email to Mr. Cliff Pemble would be a good idea.

If I were a Garmin Exec I'd be embarrassed by the Product Support suggestion that the Customer should "fix" a engineering/manufacturing defect in my product.

Cheers,

[mass-klr]

Originally Posted by Bonerov

I finally received an email response about my security screw issue. The person agreed with me that it sounds like the screw is too short, but suggested that I just put in a longer one. I had to reply to him that I liked the Torx screw, as it provides a small amount of security. Replacement would be a pain in the butt, as it requires disassembly of the mount, and would eliminate the security aspect of the "security screw." I asked him if there was any way that they could simply replace the mount. We'll see what he replies. Here is the email he sent me:

Dear Aaron,

Thank you for contacting Garmin International. I would be glad to help
you with this.

I believe I have an understanding regarding the situation you currently
have, but to be sure a video may help (if you do not mind).

Additionally, it may be a case where the screw could unfortunately be
too short. At a local hardware store you should be able to find a longer
screw (M3 x 6mm long screw) which will fit the mount. Please let me know
if this remedies the trouble.

With Best Regards,

Matt S
Product Support Specialist
Outdoor/Fitness Team
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: Matt S, Associate #6042
www.garmin.com

I guess I was very, very lucky. This is what my reply looked like:

Thank you for contacting Garmin International.
I am sorry to hear that your mount is not holding the device in correctly. If you could please provide me with a copy of the receipt I would be more then happy to see if we can cover it under warranty for you.
Please let me know if you have further questions.


With Best Regards,
Tim Fe.
Product Support Specialist
Outdoor Team 2nd Shift
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: Tim Fe., Associate #6982
www.garmin.com

Thank you for contacting Garmin International.
If I could please get your shipping address, phone number, and email address I would be more then happy to send you a replacement mount.
Please let me know if you have further questions.


And got it a week later...

[DRTBYK]

Originally Posted by mass-klr

I guess I was very, very lucky. This is what my reply looked like:

Thank you for contacting Garmin International.
I am sorry to hear that your mount is not holding the device in correctly. If you could please provide me with a copy of the receipt I would be more then happy to see if we can cover it under warranty for you.
Please let me know if you have further questions.


With Best Regards,
Tim Fe.
Product Support Specialist
Outdoor Team 2nd Shift
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: Tim Fe., Associate #6982
www.garmin.com

Thank you for contacting Garmin International.
If I could please get your shipping address, phone number, and email address I would be more then happy to send you a replacement mount.
Please let me know if you have further questions.


And got it a week later...

Tim Fe was the Support Specialist that worked with me to replace my Tempe. Sometimes you get a good one, eh?

Cheers,

[Emmbeedee]

Originally Posted by DRTBYK

Tim Fe was the Support Specialist that worked with me to replace my Tempe. Sometimes you get a good one, eh?

With the info posted by mass KLR, we can direct our email to Tim Fe:

Att: Tim Fe., Associate #6982

Not that I would ever resort to doing that...

P.S. New Post in the Wisdom and FAQ Thread. Bli55 gave me permission to add his post about replacing the Security Screw from the Rugged Mount.

[Bonerov]

Originally Posted by atlas cached

That's it. I can't stand any more.

If Garmin is gonna make it so easy, I am going to make a page with links and quotes to all of their Customer Support Failures.

They are epic at failing.

That would be very helpful, I think. What a PITA.

Originally Posted by DRTBYK

If I were a Garmin Exec I'd be embarrassed by the Product Support suggestion that the Customer should "fix" a engineering/manufacturing defect in my product.

Cheers,

Right? That was my first thought, as well. You guys want me to go to a hardware store, buy parts, take apart my mount, and fix it myself, instead of just replacing it? Seriously?

Originally Posted by mass-klr

I guess I was very, very lucky. This is what my reply looked like:

Thank you for contacting Garmin International.
If I could please get your shipping address, phone number, and email address I would be more then happy to send you a replacement mount.
Please let me know if you have further questions.

Tim Fe.

And got it a week later...

Modified the message to shorten it, but that was the response for which I was hoping. Maybe I need to contact Mr. Fe directly. How annoying.

[Offcamber]

I found it easier to just fix it than deal with CS trying to get a replacement that may very well have the same issue.

How many of you stuffed earplugs in the battery compartment to fix that issue rather then send it back for a replacement that will do the same thing. I pick my battles, this one wasn't worth it....YMMV

I'm not agree with the CS rep that told you to replace the screw....if a replacement is really what you want call back and talk to someone else....