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Old 12-02-2012, 12:20 PM   #16
acejones
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It'll be a black day when my Zumo 550 finally dies. Its been a really good unit for my needs and I am very comfortable with it. I just wish Garmin would quit re-inventing a wheel that works well. I just went to look at units for my wife's car and just walked out shaking my head. Too many with pretty much the same features or features I don't want or need.
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Old 04-15-2013, 01:07 PM   #17
njpaddler
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Pissed My turn today - Zumo 450 just up & died

I bought my 450 Zumo new in 2007, it has been as dependable as I could ask it to be, for thousands of miles riding in all weather.

Today it was fine in the morning going to work, when I came out it was DOA. I did the Start/+ thing, nope, took battery out, nope, plugged in the USB when I got home, nope, battery out again, nope, nothing.

It is years out of warranty, any suggestions ?

Thanks in advance.

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Old 04-25-2013, 07:03 AM   #18
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Pissed Garmin response - predictable

Garmin responded by telling me, can you guess ? what I already knew: your unit is no longer functional, we don't repair them, sorry for the inconvenience, go fuck yourself.

Spend several hundred on a product, go ahead, just don't expect it to last as long as you would think, and don't be surprised if it croaks without warning.

Have a nice day.
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Old 04-25-2013, 12:23 PM   #19
Albie
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My first 550 died after about 5 or 6 years of service, I got the $160 refurb replacement unit not long before they stopped offering them. Don't know what I'll go to when this one dies. Not really liking the new ZUMO's and I have a Montana but it makes for a shitty routing GPS because it's got a useless 50 waypoint limit.
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Old 04-25-2013, 03:52 PM   #20
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Just sent my 550 in for a refurb replacement, they wanted $150.

I said thank you, and is there anything that can be done about the price?

They said sure, we can make it $100 + $8 for shipping.

Done.
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Old 04-25-2013, 08:29 PM   #21
Albie
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LOL, typical Garmin crap. No 2 people get the same response.
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Old 04-26-2013, 07:42 AM   #22
njpaddler
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Pissed Garmin crap

Oh, great, now I feel even better.

So, does this mean if I had a 550 instead of 450 I'd have gotten the refurb offer ? Or is it merely a spin of the wheel which dweeb answers my complaint and what he feels like telling me that day ?

FWIW, I sent back an angry reply. Yeah, so what...
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Old 04-26-2013, 07:47 AM   #23
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Quote:
Originally Posted by FakeName View Post
Just sent my 550 in for a refurb replacement, they wanted $150.

I said thank you, and is there anything that can be done about the price?

They said sure, we can make it $100 + $8 for shipping.

Done.
Was this Garmin you were dealing with ?
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Old 04-26-2013, 11:56 AM   #24
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Quote:
Originally Posted by acejones View Post
Was this Garmin you were dealing with ?
Yes.

Guys, I share the information so you may go back and plead your case, but please don't refer to me- I don't want to get my deal killed, OK?

I don't know why they did it for me- it says on the website it is an offered service- you must go through the troubleshooting part. I did purchase the unit new, probably as early as 2008.

Maybe I just got lucky, maybe my sweet personality did the trick. But don't go and tell them "you saw it on the internet where some guy with a fake name" did it, ok?

Here's a link http://www.garmin.com/us/support/ click on "Request a Repair" on the far right. I emailed tech support, asking for a repair, they replied a day later, directing me to call on the phone. I did my time on hold, and got a friendly customer service representative with a charming accent who was helpful and informative.

So they are not ALL bad.
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Old 07-13-2013, 01:07 PM   #25
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Originally Posted by Albie View Post
LOL, typical Garmin crap. No 2 people get the same response.
This has been my experience with Garmin's support...total crapshoot. I've had two 550's and several Garmin bicycle computers. Very uneven customer support. And I've NEVER had a Garmin anything that wasn't prone to locking up. Most recent Zumo 550 black screen lockup was this morning (battery removal fixed it, but not til my ride was over).
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Old 07-13-2013, 02:19 PM   #26
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Show of hands , who has a 6-7 year old laptop or PC?
Its a computer where anything over 18 months is nearing antiquity.

And I did'nt say this but when I started downloading Garmins latest Firmware....problems started. Don't want to suggest they did something to make me go get a new one but!!!!
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Old 07-13-2013, 02:25 PM   #27
Albie
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Show of hands , who has a 6-7 year old laptop or PC?
Its a computer where anything over 18 months is nearing antiquity.

And I didn't say this but when I started downloading Garmins latest Firmware....problems started. Don't want to suggest they did something to make me go get a new one but!!!!
Well Windoze machines are shit after a couple years, but I've got a 2006 model Mac desktop as my daily user that is STILL a screamer and can run the latest Adobe stuff no problem at all. Hell, my little 6 YO iMac still works great, and I doubt I'll replace it for at least another 6 years.
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Old 07-17-2013, 06:26 PM   #28
njpaddler
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Pissed "most of our products the life expectancy is 3-5 years"

They told me to write to a "support" address, which I did on May 1st. I never got a response. First week of June, after a month, I wrote again. No response. I posted again on their Facebook page, no response, but saw there a slew of others beating their heads against the same wall.

Last week, I wrote again- you guessed it, no response. Today I posted yet again on their FB page, detailing this "support", and finally got this line of BS, excerpted below:

"In regards to the issue you experienced, all electronics have an end date, whether it is due to malfunction, defect, glitches, software or just age. That holds true to not only GPS units, but cell phones, computers, televisions (etc.) . At some point they will stop working. For most of our products the life expectancy is 3-5 years, depending on use of course,".

That would make great advertising, would it not ?

Some vague mention of a "resolution" was made, nothing specific, and of course as it's long out of warranty, with cost to me. What crappy offer will I get from thiese assholes ?

Stay tuned...

Quote:
Originally Posted by njpaddler View Post
Garmin responded by telling me, can you guess ? what I already knew: your unit is no longer functional, we don't repair them, sorry for the inconvenience, go fuck yourself.

Spend several hundred on a product, go ahead, just don't expect it to last as long as you would think, and don't be surprised if it croaks without warning.

Have a nice day.
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