Zumo took a crap in Baja this weekend

[Misery Goat]

okay, after dicking around with resetting the unit and battery removal it is officially dead.

and since Abe's of Maine sold me a fraudulent extended warranty I'm officially on my own.

i've heard garmin will rebuild units for a reasonable price. is this true?

i called garmin and couldn't bear through the 20 minute hold time.

[Steve W]

Originally Posted by Misery_Goat

i've heard garmin will rebuild units for a reasonable price. is this true?

i called garmin and couldn't bear through the 20 minute hold time.

Usually $150 ish. Full details Here.

[Misery Goat]

Originally Posted by Steve W

Usually $150 ish. Full details Here.

thank you sir.

[mcnut]

In every case I have seen for a warranty repair or out of warranty repair Garmin ships a new looking referb as a replacement. I don't think they fix anything, just ship the referbs which are perfect.

Bruce

[Ironwood]

If you get the right tech they will let you fax a copy of your EX warranty and they will send a refurb. They did that for me on my 478 last fall. I was ecstatic.

Joe

[tricepilot]

Mark,

I just got a completely new Zumo back from Garmin for 150 bucks.

My Zumo quit working properly, despite all attempts to calibrate it and whatnot. I called them and got an RMA#, sent it in via the UPS store (insured) with a note explaining what was wrong with it.

They sent a new one back in about a week. Preloaded with my mapset.

I had purchased a lifetime Mapsource mapping update for the Zumo. I went onto Garmin's website and there was a notice that my unit had been RMA'd, and would I like to transfer the lifetime mapping to the new unit? One click "yes" and upon entering the new unit serial number, all was done.

News gets better: I had left my SD card inside the bad unit, when the new unit came back, I noticed that fact. I resigned myself to the fact that I lost the card.

A few days later comes my SD card back in the mail in a separate letter from Garmin...

Garmin has my business for life

[Misery Goat]

Got my refurb unit back today.

It's been so long since I've used it I forgot some of the functionality.

Can anyone recommend a place to pick up a new MC mount for the zumo 550?

Ebay has a supplier for $60 shipped but I figure I should check.

[Misery Goat]

Originally Posted by tricepilot

Mark,

I just got a completely new Zumo back from Garmin for 150 bucks.

My Zumo quit working properly, despite all attempts to calibrate it and whatnot. I called them and got an RMA#, sent it in via the UPS store (insured) with a note explaining what was wrong with it.

They sent a new one back in about a week. Preloaded with my mapset.

I had purchased a lifetime Mapsource mapping update for the Zumo. I went onto Garmin's website and there was a notice that my unit had been RMA'd, and would I like to transfer the lifetime mapping to the new unit? One click "yes" and upon entering the new unit serial number, all was done.

News gets better: I had left my SD card inside the bad unit, when the new unit came back, I noticed that fact. I resigned myself to the fact that I lost the card.

A few days later comes my SD card back in the mail in a separate letter from Garmin...

Garmin has my business for life

Hey Bob.

I have the lifetime Garmin maps also. I'll try updating the unit tomorrow, hopefully it's as seamless as your process.

[katego]

Originally Posted by Misery_Goat

okay, after dicking around with resetting the unit and battery removal it is officially dead.

and since Abe's of Maine sold me a fraudulent extended warranty I'm officially on my own.

i've heard garmin will rebuild units for a reasonable price. is this true?

i called garmin and couldn't bear through the 20 minute hold time.

$150 plus tax in washington state. plust you pay shipping there. they pay on the way back. (waiting for mine to come back). do what you can by email or web; the on-hold times are LONG.

-k