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Old 06-11-2013, 12:00 PM   #1
CTDan OP
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Maui Jim Sunglasses

I am on vacation in Maui and I brought 3 pair of my old glasses with me. Two pair were over 10 years old and one pair was at least 7 years old.
I went into the corp office to have new lenses put in them, and after 20 minutes and a very polite conversation with the guy behind the counter, I walked out with 3 brand new pair and it cost me less than 1 new pair. Fantastic customer service and a great product.

www.mauijim.com
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Old 06-11-2013, 12:28 PM   #2
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Quote:
Originally Posted by CATERTIMEDAN View Post
I am on vacation in Maui and I brought 3 pair of my old glasses with me. Two pair were over 10 years old and one pair was at least 7 years old.
I went into the corp office to have new lenses put in them, and after 20 minutes and a very polite conversation with the guy behind the counter, I walked out with 3 brand new pair and it cost me less than 1 new pair. Fantastic customer service and a great product.

www.mauijim.com
I have Maui Jim's that I bought as 2ndLt over 20 years ago,, completely out of style, but like brand new because they have been replaced at least 3 times.. great company. I wear Persol's now because I want to look like George Clooney , but the MJ's are always close at hand.
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Old 06-11-2013, 05:56 PM   #3
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Thumb

Fixed my out of production pair when I dropped a full bag of books on them. Fixed my wifes when she let the new puppies chew test them. The people and product are great.

DRGNHTR screwed with this post 06-15-2013 at 06:45 AM
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Old 06-12-2013, 01:18 PM   #4
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Hmm, you guys are getting them fixed for free?
I had a lens shatter when hit by a rock on the bike. Cost me $90 for new lenses.
Now I don't wear them. Wife scratched a lens and they wont sell just 1.
Not worth another $90 :)
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Old 06-12-2013, 01:53 PM   #5
casperghst42
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I don't know about getting them fixed, but they are without any doubt the best sunglasses I've ever had.

Sad thing is that after I started wearing prescription glasses I don't use them anymore..... can't read the damn GPS or map without reading glasses.


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Old 06-12-2013, 02:24 PM   #6
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Just last week I sent mine off to Chicago because I had busted off both temple arms (that part that connects the lenses to your ears). I thought about super gluing them but found a link on their website about repair services so I thought- WTH?

Cost me $10 for processing and another $5 to mail them, and they returned essentially a new set of glasses (except for the lenses). I agree that they have superior customer service and my next pair will most certainly be another pair of Maui Jims
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Old 06-12-2013, 02:25 PM   #7
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Quote:
Originally Posted by trc.rhubarb View Post
Hmm, you guys are getting them fixed for free?
I had a lens shatter when hit by a rock on the bike. Cost me $90 for new lenses.
Now I don't wear them. Wife scratched a lens and they wont sell just 1.
Not worth another $90 :)

I think I read on their website that lens replacement is $60
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Old 06-12-2013, 05:00 PM   #8
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I've been taking mine into the corporate HQ in Peoria Il ( yep, Peoria ) for tune ups for years. No guys working there. They will sell you one lense as long as you sweet talk them, and they still offer that lense color. They've charged me $ 30. I just sent a set in for a new lense, they scratched it putting in so they just sent me a new set of glasses. Best customer service I've ever encountered.
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Old 06-12-2013, 05:07 PM   #9
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Love my Jims, just wish I could get a non-polarized pair for riding.
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Old 06-12-2013, 05:27 PM   #10
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Love my Jims, just wish I could get a non-polarized pair for riding.
My wife has a pair of MJs, and the polarization is a bit of a PITA with the window tinting in my car. Otherwise, she loves them, although she liked her Serengetis better and was rather sad when she lost them. I'm a Randolph guy, and can't wear polarized lenses at work due to polarized wind screens.
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Old 06-12-2013, 06:43 PM   #11
trc.rhubarb
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Quote:
Originally Posted by groop View Post
I think I read on their website that lens replacement is $60
Cool, for $60 I might just do it.
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Old 06-12-2013, 06:52 PM   #12
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Quote:
Originally Posted by CATERTIMEDAN View Post
I am on vacation in Maui and I brought 3 pair of my old glasses with me. Two pair were over 10 years old and one pair was at least 7 years old.
I went into the corp office to have new lenses put in them, and after 20 minutes and a very polite conversation with the guy behind the counter, I walked out with 3 brand new pair and it cost me less than 1 new pair. Fantastic customer service and a great product.

www.mauijim.com
Nice! I would check those guys out when I will be on Maui...
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Old 06-12-2013, 06:58 PM   #13
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Cool2 Love the titanium frames

I got a pair of semi-wrap-around Maui Jim frames made out of titanium something like 7 years ago. I have prescription lenses in them and have replaced them 6 $%# times as my eyes changed. But they are the most comfortable and durable sunglass frames I've ever had. I even got a second pair with clear lenses for wearing in my helmet at night.
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Old 06-14-2013, 07:56 PM   #14
CTDan OP
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I bought my first pair from one of the original huts on the beach before they were available in the lower 48.
I've been hooked on them since.
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Old 06-14-2013, 10:13 PM   #15
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The edges of the lenses can chip and spall when you make minor frame adjustments to the wire frame style to get them to fit your face and the finish on the frames rubs off after a few months. Though the lenses really produce good contrast and eliminate the pain of bright days, the polarized lenses make it impossible to see anything on a cell phone screen or a 990 ADV speedo.

I dropped them and one lens cracked. I spent $75 total w/shipping for one set of lenses; sent it to Peoria, they requested I send a description of the repairs I wanted: new lenses and straighten the frames. They came back with new lenses but the frames were still tweeked out of shape.
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