Garmin Customer Service

kwisn · 02-02-2009, 08:32 AM

I bought myself a 60 Csx for Xmas with a Ram mount and 12V power cable. The first time I used it , I had screwed up the mount installation ( must have been in the bend of the handlebar) and the mount came loose. As it would have been difficult to retrieve the tools to toghten the mount, I simply disconnected the unit and stored in the tail bag and tie wrapped the mount so it wouldn't interfere with the fairing.
When I went to use the unit in my car the other day on a trip I found that the end of the power plug had vibrated loose and the components were somewhere between here and Blanchard Mtn.
I called Garmin this morning and their customer service rep Andrew has apologized for my inconvenience and shipped me a new cable at no charge.
Wonder of wonders, customer service at it's best!
Thank you, Garmin!

mgarrett · 02-02-2009, 09:09 AM

Just wondering, how long were you on hold before you actually talked to someone who could help? I called about a software problem the other day and got a recording saying it was going to be a 35 minute wait. Tried their online email thing and it crashed four times in a row.

JPerkins · 02-02-2009, 10:17 AM

I had a good experience with them this morning. See thread titled "stupid zumo".

I had to wait about 15 minutes but I called right at 8am CST.

UK Jimbo · 02-02-2009, 02:21 PM

It's been a couple or three years since I've dealt with the UK Garmin customer support but they were amazing both times. Fast to pick up the phone and the person you get to speak to really knows their stuff.

The second time they refurbed my knackered six year old eTrex (the rubbers had perished) at no cost.

MarkN · 02-02-2009, 02:32 PM

I ordered a copy of the 2009 Maps for Europe a while ago for my BMW Nav3 and I was sent the wrong software. I spoke to a rep at Garmin who was a bit confused but worked on the problem during the day and called me back towards the end of the day to say that he was working on it and had to talk to someone in the US. The next day he called me again and told me that there was a download waiting for me, he gave me an address and after the download everything was good with the world.

Great service again by Garmin

markherman · 02-02-2009, 02:41 PM

I've had excellent service from Garmin on a 276c that malfunctioned. The company has replaced the unit at least 3x out of warranty. What more can you ask? I also had a problem configuring my computer so the tech support guy took "control" of my machine and literally did it for me and then gave me a "hands on" tutorial.

VStromTom · 02-02-2009, 02:42 PM

I have never ever had anything but great service from Garmin since buying my first GPS years ago. On-line, on the phone, or in person at the corp building.

jimmy2020 · 02-02-2009, 03:20 PM

i've experienced outstanding service the couple of times I needed it. As far as I'm concerned, there is only one manufacturer - GARMIN.

RoundTrip · 02-02-2009, 05:28 PM

I have had great service from Garmin. Here's a little trick I found. Call the tech support number that isn't toll free. I get through in 2-3 mins on average.

-jeff

GB · 02-02-2009, 05:28 PM

Moved to the GPS forum.

kwisn · 02-02-2009, 05:30 PM

Quote:

Originally Posted by mgarrett

Just wondering, how long were you on hold before you actually talked to someone who could help? I called about a software problem the other day and got a recording saying it was going to be a 35 minute wait. Tried their online email thing and it crashed four times in a row.

Maybe 10 minutes, tops.

kwisn · 02-02-2009, 05:30 PM

Quote:

Originally Posted by Gadget Boy

Moved to the GPS forum.

Oops, sorry.

Trander · 02-10-2009, 01:56 PM

I have nothing but good things to say about Garmin equipment, software and customer support. No need to buy any other brand.

motorcyclefanatic · 02-10-2009, 02:31 PM

I recently bought a Garmin c510 refurb from Woot. It had a problem with the map software and wouldn't boot up. I expected a hard time from customer service, but I was very pleasantly surprised. After a 1-2 minute wait I was connected with a very delightful rep who solved the problem promptly. The fact that the unit was a refurb never entered into the discussion. I'm sold on Garmin.

BeemerBill · 02-10-2009, 03:47 PM

I accidently erased software on my 2730 once and a Garmin Tech spent 2 hours on the phone with me getting it straightened out. No charge and it was my boneheaded fault.

02-02-2009, 08:32 AM	#1
kwisn ^OP One Happy Dog Joined: May 2008 Location: Griffonderosa Dog Ranch Oddometer: 6,753	Garmin Customer Service I bought myself a 60 Csx for Xmas with a Ram mount and 12V power cable. The first time I used it , I had screwed up the mount installation ( must have been in the bend of the handlebar) and the mount came loose. As it would have been difficult to retrieve the tools to toghten the mount, I simply disconnected the unit and stored in the tail bag and tie wrapped the mount so it wouldn't interfere with the fairing. When I went to use the unit in my car the other day on a trip I found that the end of the power plug had vibrated loose and the components were somewhere between here and Blanchard Mtn. I called Garmin this morning and their customer service rep Andrew has apologized for my inconvenience and shipped me a new cable at no charge. Wonder of wonders, customer service at it's best! Thank you, Garmin! __________________ kwisn

02-02-2009, 09:09 AM	#2
mgarrett How far to Murphy? Joined: Nov 2005 Location: N35.651408 W82.681363 Oddometer: 424	Just wondering, how long were you on hold before you actually talked to someone who could help? I called about a software problem the other day and got a recording saying it was going to be a 35 minute wait. Tried their online email thing and it crashed four times in a row. __________________ 2007 R1200GS Adventure

02-02-2009, 02:21 PM	#4
UK Jimbo Gnarly Adventurer Joined: Aug 2007 Location: London, UK Oddometer: 211	It's been a couple or three years since I've dealt with the UK Garmin customer support but they were amazing both times. Fast to pick up the phone and the person you get to speak to really knows their stuff. The second time they refurbed my knackered six year old eTrex (the rubbers had perished) at no cost. __________________ 2009 XT660Z Tenere, 1998 XR600R, 1996 XR600R My ride reports: 10 days adventure riding in the Pyrenees, Mountains and deserts, a Spanish adventure , Four days sports touring in France. Or not..., The Slow Way Down - Three days in NSW, Australia

02-02-2009, 02:32 PM	#5
MarkN Beastly Adventurer Joined: Feb 2006 Location: Dorchester, Dorset.UK Oddometer: 1,957	I ordered a copy of the 2009 Maps for Europe a while ago for my BMW Nav3 and I was sent the wrong software. I spoke to a rep at Garmin who was a bit confused but worked on the problem during the day and called me back towards the end of the day to say that he was working on it and had to talk to someone in the US. The next day he called me again and told me that there was a download waiting for me, he gave me an address and after the download everything was good with the world. Great service again by Garmin __________________ Only ride as fast as your guardian angel can fly!

02-02-2009, 02:41 PM	#6
markherman Louisianaman Joined: Apr 2003 Location: new orleans, la. Oddometer: 185	Customer Service Garmin I've had excellent service from Garmin on a 276c that malfunctioned. The company has replaced the unit at least 3x out of warranty. What more can you ask? I also had a problem configuring my computer so the tech support guy took "control" of my machine and literally did it for me and then gave me a "hands on" tutorial.

02-02-2009, 10:17 AM	#3
JPerkins Adventurer Joined: Dec 2008 Location: Lower Alabama Oddometer: 55	I had a good experience with them this morning. See thread titled "stupid zumo". I had to wait about 15 minutes but I called right at 8am CST.

02-02-2009, 02:42 PM	#7
VStromTom Beastly Adventurer Joined: Aug 2004 Oddometer: 1,575	I have never ever had anything but great service from Garmin since buying my first GPS years ago. On-line, on the phone, or in person at the corp building.

02-02-2009, 03:20 PM	#8
jimmy2020 limpiador de ventanas Joined: Jul 2005 Location: BERTHOUD, COLORADO / SANTA TERESA, CR Oddometer: 960	i've experienced outstanding service the couple of times I needed it. As far as I'm concerned, there is only one manufacturer - GARMIN. __________________ jim "the adrenaline and stress of an adventure are better than a thousand peaceful days"

02-02-2009, 05:28 PM	#9
RoundTrip Unintentional deerslayer Joined: Sep 2006 Location: Sunny Tucson AZ Oddometer: 1,297	I have had great service from Garmin. Here's a little trick I found. Call the tech support number that *isn't* toll free. I get through in 2-3 mins on average. -jeff __________________ 48 States / 30 Days...May-June 2008 - 07 GS Adventure I predict future happiness for Americans if they can prevent the government from wasting the labors of the people under the pretense of taking care of them. - Thomas Jefferson

02-02-2009, 05:28 PM	#10
GB Mod Squad Joined: Aug 2002 Location: Toronto, ON Oddometer: 53,461	Moved to the GPS forum. __________________ ADV decals, patches & flag? Here

02-10-2009, 01:56 PM	#13
Trander PORTLY ADVENTURER Joined: Nov 2003 Location: Pueblo, Colorado Oddometer: 262	I have nothing but good things to say about Garmin equipment, software and customer support. No need to buy any other brand. __________________ 2008 Suzuki DL650 2002 Suzuki DR650 2001 Yamaha XT225 1986 Yamaha TT225 1982 Yamaha XJ650RJ SECA 1978 Yamaha XS11 AMA Charter Life Member

02-10-2009, 02:31 PM	#14
motorcyclefanatic The name says it all Joined: Jul 2007 Location: Christmas, FL; Blue Ridge, Ga Oddometer: 680	Garmin GPS I recently bought a Garmin c510 refurb from Woot. It had a problem with the map software and wouldn't boot up. I expected a hard time from customer service, but I was very pleasantly surprised. After a 1-2 minute wait I was connected with a very delightful rep who solved the problem promptly. The fact that the unit was a refurb never entered into the discussion. I'm sold on Garmin. __________________ http://www.johnnystoybox.com

02-10-2009, 03:47 PM	#15
BeemerBill fillerup agin' Joined: May 2005 Oddometer: 611	I accidently erased software on my 2730 once and a Garmin Tech spent 2 hours on the phone with me getting it straightened out. No charge and it was my boneheaded fault. __________________ "the difference between an ordeal and an adventure is usually attitude"

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