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Old 02-06-2009, 02:33 PM   #1
uberhada OP
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Bluhduh Broken Ram Cradle - GPSMAP76CSX

One of the tabs broke off the cradle of my ram mount the other day, I've got an email in to Ram-Mounts for their lifetime-warranty and hope to get it replaced since it's not that old.





Does anyone have the Touratech mount for this model Garmin and can comment on it? @ $115 its 10x the price

Aside from the TT or replacement Ram cradle, my other option is to try repairing or fabricating a new piece for the ram.
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Old 02-06-2009, 03:06 PM   #2
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Quote:
Originally Posted by uberhada
One of the tabs broke off the cradle of my ram mount the other day, I've got an email in to Ram-Mounts for their lifetime-warranty and hope to get it replaced since it's not that old.





Does anyone have the Touratech mount for this model Garmin and can comment on it? @ $115 its 10x the price

Aside from the TT or replacement Ram cradle, my other option is to try repairing or fabricating a new piece for the ram.
I've had the same mount for 4 years, and it's still going strong. Were you putting the GPS in at the time?
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Old 02-06-2009, 03:19 PM   #3
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Yeah, I was putting it in at the time.
I do remove/replace the unit when I'm off the bike or out of the vehicle, but I expected it to be more durable.

You've had yours for 4yrs? I would have been happy to get 4yrs out mine, it's maybe 1.5 yrs I've had it now.
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Old 02-06-2009, 03:29 PM   #4
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I've often thought about the stress that must be put on those arms, and I really try to only expand them as far as necessary to fit the unit.

I hope they honor their warranty, but if not a new cradle is only 12$. For 120$ the touratech is top notch, I just got one for my 478, but for the 76C that's almost half the price of the unit.
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Old 02-06-2009, 03:54 PM   #5
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Quote:
Originally Posted by Gramps
I've often thought about the stress that must be put on those arms, and I really try to only expand them as far as necessary to fit the unit.
I thought the same thing and it didn't seem like I was being excessive in expanding them, like you say, only enough to fit the unit.

Yeah hopefully they honor the warranty, I like their mounting systems, its too bad this one failed.
Regardless @$12 I could just as easily get another, and plan to replace it with something else down the line. Maybe the TT if I can justify the price.

I appreciate your input Gramps, thanks for that :)
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Old 02-06-2009, 04:06 PM   #6
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Quote:
Originally Posted by uberhada
Yeah hopefully they honor the warranty, I like their mounting systems, its too bad this one failed.

I've never read about anyone using the ram mount warranty, but I just checked it out on their web site, and I'd bet they replace it for you.

Keep us up to date, I'm sure there are more than a few people around here who'd be interested in hearing how RAM handles their warranties.
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Old 02-06-2009, 07:28 PM   #7
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I broke my RAM mount for my etrex just like that. For ten bucks, I wasn't worried about it, I bought another one.
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Old 02-06-2009, 07:36 PM   #8
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Quote:
Originally Posted by uberhada
I've got an email in to Ram-Mounts for their lifetime-warranty and hope to get it replaced since it's not that old.
The RAM mount for my 60Cx broke last summer.

The warranty is hardly worth the paper it is written on.

It would have cost me more to ship the broken mount back than to buy a new one...and I am sure RAM knows that. They should allow you to exchange it at a local RAM dealer.
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Old 02-07-2009, 12:02 AM   #9
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Quote:
Originally Posted by Global Rider
The RAM mount for my 60Cx broke last summer.

The warranty is hardly worth the paper it is written on.

It would have cost me more to ship the broken mount back than to buy a new one...and I am sure RAM knows that. They should allow you to exchange it at a local RAM dealer.
I've used the RAM mount warranty. They asked for a pic of the broken mount and shipped me a new one. What's so hard about that?
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Old 02-07-2009, 08:23 AM   #10
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Quote:
Originally Posted by tedder
I've used the RAM mount warranty. They asked for a pic of the broken mount and shipped me a new one. What's so hard about that?
Nothing!

But by the time I pay for that "small shipping charge", I might as well buy one.

Better still, they should make them out of Lexan. That way they won't break.

If the replacement one I bought breaks again, I'll consider designing and making one that is far superior...as I do with so much of the accessories I've installed on my motorcycle.
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Global Rider screwed with this post 02-07-2009 at 08:31 AM
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Old 02-07-2009, 04:07 PM   #11
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Quote:
Originally Posted by uberhada
Yeah, I was putting it in at the time.
I do remove/replace the unit when I'm off the bike or out of the vehicle, but I expected it to be more durable.

You've had yours for 4yrs? I would have been happy to get 4yrs out mine, it's maybe 1.5 yrs I've had it now.


I leave mine in the mount, and remove the mount when I'm leaving the bike. Quicker and saves wear and tear.
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Old 02-07-2009, 06:12 PM   #12
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Originally Posted by Global Rider
Nothing!

But by the time I pay for that "small shipping charge", I might as well buy one.
what small shipping charge? I wasn't charged anything.
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Old 02-07-2009, 06:19 PM   #13
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Originally Posted by tedder
what small shipping charge? I wasn't charged anything.
You thief!

Item 4 on the Warranty Page states: Please provide your credit card information as you will be responsible for a small shipping charge.
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Old 02-07-2009, 06:26 PM   #14
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Quote:
Originally Posted by Global Rider
You thief!

Item 4 on the Warranty Page states: Please provide your credit card information as you will be responsible for a small shipping charge.
Email them. Dunno if they'll charge you or not, but it'll be more productive than having the conversation here.

They may not have charged me because the cradle was brand-new.

In any case, I'd be more than happy to pay a shipping charge, as it lets them replace the product and know there is a problem.
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Old 02-07-2009, 06:51 PM   #15
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Quote:
Originally Posted by tedder
Email them. Dunno if they'll charge you or not.
Too late. It was sitting on this table till about a month ago since last summer. I tossed it when I got two new cradles; one of them as a spare. But next time...watch out!

Quote:
Originally Posted by tedder
In any case, I'd be more than happy to pay a shipping charge, as it lets them replace the product and know there is a problem.
True! Mind you, they know there is a problem. The plastic they use is too stiff.
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