Trouble with TomTom Rider

Dread · 03-20-2009, 04:08 PM

I bought a Tomtom rider almost three years ago and have been having constant problems with the cradle charging on my bikes. It finally totally crapped out last riding season.

I called Tomtom today and they won't do anything without a reciept - I moved right after I got the thing and can't find the damn thing.

Right now, in addition to wishing I had bought a Garmin anything over the Tomtom rider, I'm stuck with a very expensive paperwieght.

Does anybody know where I can find a cradle for it for the bike?

And, in case anyone is wondering, if I had it to do over again, I'd GO GARMIN!!!!

SkeeterMan · 03-25-2009, 07:28 PM

I feel you pain. My rider, which I've had for a year, crapped out the other day after doing a routine backup (as they recommend), when I turned it back on the maps were gone. I've been on the phone with them for the past two days with no avail.

While I was doing a search on here to see what other people have to say about them I ran across your post, thought I'd do a search to help you out, and can't find a cradle anywhere...not even on TomTom's website.

Sorry I can't be of more help.....I'm going Garmin next time too.

Dread · 03-28-2009, 09:41 PM

I'm beginning to really hate TomTom. So, the day I wrote the first post, the Tomtom rep told me over the phone that if I found my reciept and faxed it to them, they would repair or replace my cradle.

So, I tear the house APART and find the freakin reciept, and then when I call them they tell me no, it was bought to long ago and they won't fix it.

AAAARRGGGH!!!!!!!!

Luckily for me, although I never, ever, EVER buy extended/service warranties on electronics, for some psycho reason I did on this one (cute salesperson I bet), and the thing was attached to my reciept - and I had 2 weeks to get it to Fry's before that expired. So it got sent off by UPS and should get there in time, hopefully they'll come through for me.

Did I mention, if you are choosing between Tomtom and ANY gps manufacturer - go with the one that isn't Tomtom!!!!!!!!!!!!!!!!!

Dread · 05-14-2009, 03:59 PM

Well, it finally got resolved - I bought the rider at Fry's electronics, and although I never, ever, buy a service plan, for some reason this time I did. I returned my old Tom Tom rider to them with 1 week left on the service plan. Today UPS dropped off a brand new Tom Tom Rider second edition that Fry's replaced my old one with.

So, I'm pleased with Fry's, not so much with Tom Tom - but I have a brand new GPS that I will use until it goes south. Then I'll get a Garmin!

Dr Feelgood · 06-12-2009, 05:18 AM

Dread,

This is well know problem with the TOMTOM rider version 1. The Rider 2 has a different cradle and wet connect.

The problem with the Rider 1 is the 4 little brass pins are supposed to connect onto the 4 little brass plates on the back of the unit. I have had 2 cradles now for my Rider 1 and none of them line up properly, thus affecting the connection. The pins also tend to wear out on the tip. All-in-all not the best design.

Cheers

DrF

Dr Feelgood · 06-12-2009, 05:20 AM

...by the way, Touratech does sell an alternative cradle but I am not sure that it solves the problem..

03-20-2009, 04:08 PM	#1
Dread ^OP Putt-Putt Adventurer Joined: Sep 2006 Location: Moscow, ID Oddometer: 202	Trouble with TomTom Rider I bought a Tomtom rider almost three years ago and have been having constant problems with the cradle charging on my bikes. It finally totally crapped out last riding season. I called Tomtom today and they won't do anything without a reciept - I moved right after I got the thing and can't find the damn thing. Right now, in addition to wishing I had bought a Garmin anything over the Tomtom rider, I'm stuck with a very expensive paperwieght. Does anybody know where I can find a cradle for it for the bike? And, in case anyone is wondering, if I had it to do over again, I'd GO GARMIN!!!! __________________ ________________________________________ 01 KLR650 I think a lot of the BMWs engineering, but I can disassemble, clean, and reinstall the entire fuel system of a KLR on a picnic table, drunk, with my eyes closed. It counts for something. - ldeikis

03-25-2009, 07:28 PM	#2
SkeeterMan Adventurer Joined: Jul 2008 Location: Alabama Oddometer: 30	I feel you pain. My rider, which I've had for a year, crapped out the other day after doing a routine backup (as they recommend), when I turned it back on the maps were gone. I've been on the phone with them for the past two days with no avail. While I was doing a search on here to see what other people have to say about them I ran across your post, thought I'd do a search to help you out, and can't find a cradle anywhere...not even on TomTom's website. Sorry I can't be of more help.....I'm going Garmin next time too. __________________ Saving the world one picture at a time

03-28-2009, 09:41 PM	#3
Dread ^OP Putt-Putt Adventurer Joined: Sep 2006 Location: Moscow, ID Oddometer: 202	I'm beginning to really hate TomTom. So, the day I wrote the first post, the Tomtom rep told me over the phone that if I found my reciept and faxed it to them, they would repair or replace my cradle. So, I tear the house APART and find the freakin reciept, and then when I call them they tell me no, it was bought to long ago and they won't fix it. AAAARRGGGH!!!!!!!! Luckily for me, although I never, ever, EVER buy extended/service warranties on electronics, for some psycho reason I did on this one (cute salesperson I bet), and the thing was attached to my reciept - and I had 2 weeks to get it to Fry's before that expired. So it got sent off by UPS and should get there in time, hopefully they'll come through for me. Did I mention, if you are choosing between Tomtom and ANY gps manufacturer - go with the one that isn't Tomtom!!!!!!!!!!!!!!!!! __________________ ________________________________________ 01 KLR650 I think a lot of the BMWs engineering, but I can disassemble, clean, and reinstall the entire fuel system of a KLR on a picnic table, drunk, with my eyes closed. It counts for something. - ldeikis

05-14-2009, 03:59 PM	#4
Dread ^OP Putt-Putt Adventurer Joined: Sep 2006 Location: Moscow, ID Oddometer: 202	Well, it finally got resolved - I bought the rider at Fry's electronics, and although I never, ever, buy a service plan, for some reason this time I did. I returned my old Tom Tom rider to them with 1 week left on the service plan. Today UPS dropped off a brand new Tom Tom Rider second edition that Fry's replaced my old one with. So, I'm pleased with Fry's, not so much with Tom Tom - but I have a brand new GPS that I will use until it goes south. Then I'll get a Garmin! __________________ ________________________________________ 01 KLR650 I think a lot of the BMWs engineering, but I can disassemble, clean, and reinstall the entire fuel system of a KLR on a picnic table, drunk, with my eyes closed. It counts for something. - ldeikis

06-12-2009, 05:18 AM	#5
Dr Feelgood Adventurer Joined: Jan 2006 Location: Scotland Oddometer: 10	Dread, This is well know problem with the TOMTOM rider version 1. The Rider 2 has a different cradle and wet connect. The problem with the Rider 1 is the 4 little brass pins are supposed to connect onto the 4 little brass plates on the back of the unit. I have had 2 cradles now for my Rider 1 and none of them line up properly, thus affecting the connection. The pins also tend to wear out on the tip. All-in-all not the best design. Cheers DrF __________________ You only get one....just live it...

06-12-2009, 05:20 AM	#6
Dr Feelgood Adventurer Joined: Jan 2006 Location: Scotland Oddometer: 10	...by the way, Touratech does sell an alternative cradle but I am not sure that it solves the problem.. __________________ You only get one....just live it...

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