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Old 08-27-2014, 06:31 PM   #1
walkingbear OP
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Location: Scottsdale AZ..
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My mechanic said I'm finish with you

Called my mechanic this morning to ask about my R100RS.
I brought in to have the sert put in on the transmission vent hole. At the , same time he changed out the clutch and put in a rear main seal.

When I called about the bike in the first week of Aug about picking her up
I ask him if he test rode it. No, it is a mess the cables are rough and I don't have the mufflers ( I asked if he wanted the mufflers when I brought it down and he said no) and the oil is over filled. We can't test it.
I said take some oil out and order the throttle cables.


I was told .. yeah I just got the throttle cables. I will get them on soon.

I said you ordered them 3 weeks ago..

He said I am finished with you. I will write the invoice up and come
pick up the bike.

Now I spent over $4k at this shop this year on two different bikes and referred him customers.

I'm a little upset on what is going on. Shit happens I guess.
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Old 08-27-2014, 06:41 PM   #2
FongMan
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Thats ok, I spent 13K at the Polaris/KTM dealer on a '13 Polaris 850XP Sportsman, machine and extras. WITH the knowledge I wanted a 350/500EXC sooner or later. Asked him to order a KLIM Ralley jacket for me...............never a call. I buy all my Okaleys there, 700 a year.. Nothing. Went in today to look and get a write up on a 350, walked right by me.

Hey Warren at High Desert Polaris in Rock Springs WY, you loose!!! Ill buy from Beers in Vernal UT.

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Old 08-27-2014, 07:03 PM   #3
ozmoses
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He's loose?

Tighten him up!
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Old 08-27-2014, 07:07 PM   #4
jredford
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And they wonder (perhaps not) why the don't make any money...
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Old 08-27-2014, 07:19 PM   #5
ZEmann
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Quote:
Originally Posted by walkingbear View Post
Called my mechanic this morning to ask about my R100RS.
I brought in to have the sert put in on the transmission vent hole. At the , same time he changed out the clutch and put in a rear main seal.

When I called about the bike in the first week of Aug about picking her up
I ask him if he test rode it. No, it is a mess the cables are rough and I don't have the mufflers ( I asked if he wanted the mufflers when I brought it down and he said no) and the oil is over filled. We can't test it.
I said take some oil out and order the throttle cables.


I was told .. yeah I just got the throttle cables. I will get them on soon.

I said you ordered them 3 weeks ago..

He said I am finished with you. I will write the invoice up and come
pick up the bike.

Now I spent over $4k at this shop this year on two different bikes and referred him customers.

I'm a little upset on what is going on. Shit happens I guess.
Scottsdale ? who was it ?

I would just spread the word He was being a POS an honestly I would have pulled my bike after a few of the previous comments

good luck !!
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Old 08-27-2014, 07:25 PM   #6
Morgan Steele
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Seriously, give a head's up on what shop you had issues with on your bike. PM if you don't want to go public.
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Old 08-27-2014, 07:38 PM   #7
walkingbear OP
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venting ..now

I was a business owner once before.. will see what happens when
I go pick it up.. karma!
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R nine T
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Old 08-27-2014, 07:52 PM   #8
ReconnaissanceMan
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Quote:
Originally Posted by Morgan Steele View Post
Seriously, give a head's up on what shop you had issues with on your bike. PM if you don't want to go public.
Yes. Please do.
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Old 08-27-2014, 09:31 PM   #9
robtg
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There are always two sides to the story, sometimes the customer is right, sometimes not. Before condeming the shop owner to criticism, it would be fair to know the whole story and the outcome before exposing the identity of the mechanic or the shop.
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Old 08-28-2014, 05:05 AM   #10
Bill Harris
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+1. Let's hear both sides before skewering the Wrench...
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Old 08-28-2014, 05:10 AM   #11
patrkbukly
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Clues at least

Dealer or Independent?
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Old 08-28-2014, 05:26 AM   #12
FongMan
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Eek

Quote:
Originally Posted by ozmoses View Post
He's loose?

Tighten him up!
(Face palm)




Yea he rattles off bs by the pound.
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Have Glock will transport hippy helmets across state lines.
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Old 08-28-2014, 06:33 AM   #13
walkingbear OP
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venting

I'm not going to say who until I get the bike back

I would rather do a sit down .. to find out if he was having
a bad day ..or WTF was he thinking.

You just don't tell your clients you are finish with them without a reason.
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75 R90S , 77 R100 RS,88 R100GS ,94 R1100RS (Aragorn) 2k 1150GS DMC sidecar,
R nine T
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Old 08-28-2014, 06:53 AM   #14
ozmoses
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'bear-

FWIW-

you are a customer, not a client; there is a difference.

It has taken me a while to realize that a business, of any size, is under no obligation, whatsoever, to maintain or retain a customer.

While this may seem counterintuitive ( and poor business acumen), it is the world we live in.

Source- business owner who recently renegotiated/redefined a customer relationship to the mutual satisfaction of both parties.
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Old 08-28-2014, 08:14 AM   #15
drhach
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Some customers are a huge pain in the ass and not worth the trouble. Sorry, but it's true. I don't know his circumstances or yours. But not all customers are a good fit for certain business models and it's better to shed them an concetrate on those who add value to your business.
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