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Old 09-28-2014, 05:36 PM   #1
Hot Stuff OP
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Routing problem with Basecamp 4.4.1

I recently updated from basecamp 4.3.x to 4.4.1, and now I'm having problems. I can create a new route between two points and the route will follow roads with no problems. But if I try to edit the route by dragging the route to another road or by adding a waypoint or shaping point, the route will go "straight line" from the newly added point to the next waypoint in the route. Recalculating does not solve this problem.

Has anyone else experienced this problem?
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Old 09-29-2014, 12:16 PM   #2
DRTBYK
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Yes. This is a bug in both Windows and Mac BaseCamp. I have posted an issue on the Garmin Forum for Mac BaseCamp. Guess, I could post one for Win OS as well.
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Old 09-29-2014, 06:38 PM   #3
FredRydr
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I discovered this bug today in BaseCamp 4.4.2 for Mac, and just sent an email to Garmin support (before I searched for the issue here and found this thread).

Fred
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Old 09-29-2014, 10:13 PM   #4
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I have also sent Garmin support an email about this issue, but have not yet received a reply
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Old 09-30-2014, 05:52 PM   #5
FredRydr
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Get a load of this:
Thank you for contacting Garmin International.

If the BaseCamp program is not working properly on your computer, here are a couple of options you should try:

1) Download the BaseCamp program from the Garmin website: http://www8.garmin.com/support/downl...ls.jsp?id=4449

2) Restart your computer

Make sure that you have routable maps selected in BaseCamp when you try to edit your routes.

With Best Regards,
Chris 8994775
Customer Care - Outdoor Team
If this fixes the problem, I'll faint.

Fred
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Old 09-30-2014, 07:20 PM   #6
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Fred,

The BaseCamp Dev Team is accessible via the Garmin Forum as I think you are aware and reporting issues there is the best place to communicate BaseCamp issues.

Unfortunately, Garmin Product Support has taken the approach of not investing in learning the application and I think I can understand why - given the significant changes that have taken place over the last few years. Not mention that fact that there are two BaseCamps.
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Old 10-03-2014, 09:12 AM   #7
FredRydr
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Email exchanges with front-line customer service was futile. Once past them, Garmin software technical support was great on the phone!

I spent a half hour with Garmin tech as they used their TeamViewer to operate my BaseCamp remotely, and upload a couple of my .gpx files to Olathe. They acknowledge the problem and a case has been opened which will result in a fix incorporated into the next update.

Either wait for the update and use new waypoints as a workaround, or (for Macs) uninstall Basecamp 4.4.x and re-install BaseCamp 4.3.4 until the update is released. I'm not familiar with the Windows versions anymore. Don't forget to backup, or export your "Collection" to a gpx file first.

Fred
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Old 10-03-2014, 05:32 PM   #8
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Thank you for seeing this through Fred. I downgraded to 4.3.4 and my routing issues are gone
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Old 10-05-2014, 05:03 AM   #9
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I backed up prior to reverting to a previous version, but any route I played with using 4.4.1 was missing when I restored from the backup file. I didn't lose much, but it was annoying to have to redo my recent work.
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Old 10-05-2014, 09:30 AM   #10
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Did you check the 4.3 database? I found this same anomaly when I updated but when I looked in the 4.3 database it was up to date. I just imported that data into v4.4.2 and all was well. The good news is that you can change BC databases without screwing up your primary, so experimenting is not a problem any more.
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Old 10-06-2014, 12:40 AM   #11
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Quote:
Originally Posted by DRTBYK View Post
Did you check the 4.3 database? I found this same anomaly when I updated but when I looked in the 4.3 database it was up to date. I just imported that data into v4.4.2 and all was well. The good news is that you can change BC databases without screwing up your primary, so experimenting is not a problem any more.

I don't know anything about basecamp databases. I imported the data from a previous backup, but routes were missing. I don't understand where you are saying I can find it now.
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Old 10-06-2014, 09:00 AM   #12
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Since you have recovered most of what you did in 4.4.1, I would suggest ignoring this issue. It should be corrected at some point - hopefully the next update.
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Old 10-06-2014, 09:53 AM   #13
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Basecamp 4.4.2

Quote:
Originally Posted by DRTBYK View Post
Since you have recovered most of what you did in 4.4.1, I would suggest ignoring this issue. It should be corrected at some point - hopefully the next update.
Windows Basecamp 4.4.2 has been out several days now, not sure if it fully addresses the issues of 4.4.1 but one can hope.

Bruce

mcnut screwed with this post 10-06-2014 at 11:27 AM
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Old 10-06-2014, 12:27 PM   #14
DRTBYK
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v4.4.2 does not address any of these issues. They have work to do on both OS versions.
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Old 10-06-2014, 05:38 PM   #15
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4.4.2 addressed windows registry errors some users were getting. It did not address the routing issues. In the Garmin forums a Garmin representative said they would work on the routing issue and release an update when they have a solution.
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