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Old 02-03-2015, 09:03 AM   #1
jmardy OP
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Joined: Sep 2010
Location: Marin County, California
Oddometer: 8
Thumb Mini review and amazing customer service from Oxford grips

Two months ago, I finally got some heated grips, the older model Oxford Heaterz. They installed fine, worked great and I was very happy but six weeks later, the controller stopped working.

I emailed the company. Didn't hear back, waited a week, emailed again.
Then I get a call from a guy named Eric at Oxford Products. He said he had responded to my original email but never heard from me (email got trapped in spam folder apparently). He called Revzilla (I mentioned I bought them from them) to get my phone number. Then he sent me their new upgraded controller free of charge.
New controller is great, easier install, buttons easier to press, has automatic shut off.

Just had to call out such great customer service in an age where that is less and less common.
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Old 02-03-2015, 05:18 PM   #2
Mercury264
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Joined: Nov 2005
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Quote:
Originally Posted by jmardy View Post
Two months ago, I finally got some heated grips, the older model Oxford Heaterz. They installed fine, worked great and I was very happy but six weeks later, the controller stopped working.

I emailed the company. Didn't hear back, waited a week, emailed again.
Then I get a call from a guy named Eric at Oxford Products. He said he had responded to my original email but never heard from me (email got trapped in spam folder apparently). He called Revzilla (I mentioned I bought them from them) to get my phone number. Then he sent me their new upgraded controller free of charge.
New controller is great, easier install, buttons easier to press, has automatic shut off.

Just had to call out such great customer service in an age where that is less and less common.
Do NOT rely on that auto shut off. DAMHIK (twice )
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Old 02-03-2015, 08:50 PM   #3
jmardy OP
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Joined: Sep 2010
Location: Marin County, California
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Quote:
Originally Posted by Mercury264 View Post
Do NOT rely on that auto shut off. DAMHIK (twice )
Good to know! Thanks.
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