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Old 10-05-2014, 06:36 AM   #1
waxrash OP
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Joined: Dec 2008
Location: Garner, NC
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Sena 20s fails miserably, where is support?

I was a raving Sena fan for many years. I have used my SMH10 to cover the lower 48 and most of Canada. I am very familiar with its operation.

I ordered a 20s, pricey, but the new features look so good on paper.
I used it for for a month or so, audio is awesome. However when it came time for a group ride, it fell apart.

It crashes 3 out of 4 times on pairing. Just turns off. It will crash randomly when talking to others. Audio multitasking just does not work. I have bench tested following the videos, it just does not work. Reconnection to my gps audio Garmin 660 almost always fails requires me to power cycle the 20s.

It will connect to gps and phone no problem in solo. Add another 20s in the picture and after you finally get it paired, once you have the first conversation you can forget your gps and phone ever talking to you again.

Yes I am running the latest firmware.

Remember that award winning Sena support? My help request has been in queue for 14 days in the state "awaiting assignment".

I have even posted on their Facebook page. No response.

The marketing department is obviously alive. However the engineering and support organizations appear shutdown.

I have gone from raving fan to raving mad.
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Old 10-05-2014, 10:21 PM   #2
zabkaatlarge
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If you can spare the time I would try calling them to get immediate support rather than waiting for someone to be assigned to your case.
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Old 10-06-2014, 05:55 AM   #3
Belaflek
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From what I understand they have been swamped from the early adopters of the 20s (That first batch or so seemed pretty subpar). I think alot of the bugs are gone now but they are playing catch up from my understanding. It took about 2 weeks for them to get back with me but mine was just an FM radio reception deal that wasn't driving me nuts...and ya, calling will get you a better result
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Old 10-07-2014, 10:06 AM   #4
dr. jones
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Quote:
Originally Posted by Belaflek View Post
From what I understand they have been swamped from the early adopters of the 20s (That first batch or so seemed pretty subpar). I think alot of the bugs are gone now but they are playing catch up from my understanding. It took about 2 weeks for them to get back with me but mine was just an FM radio reception deal that wasn't driving me nuts...and ya, calling will get you a better result

this
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Old 10-09-2014, 07:32 PM   #5
waxrash OP
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Returned my unit to Revzilla. We shall see if the second unit is better.
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