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Old 12-10-2014, 03:19 PM   #1
Kowalski OP
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Beware Triumph owners in Mexico

So I am currently touring Mexico and central America on my Tiger 800XC.

On arriving in Guadalajara I have broken what I believe to be the gear selector return spring. I can still ride the bike but changing down to 2nd and 1st is now a tricky procedure. I contacted the main dealer in Mexico and of course they don`t carry a $3 spring in stock even though this has been a common so the delivery time is 25 days! If I want it in 8 days they want a $350 deposit for rush shipping, handling and logistics>>>>WTF????

I have found a dealer in Arizona who will ship the part to me for $20. Hopefully that should show up soon. This is the sort of shit that makes people buy BMW`s..... come on Triumph this is crap service.
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Old 12-10-2014, 04:11 PM   #2
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Yes, BMW, well known for ultra reliability and cheap parts
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Old 12-10-2014, 04:19 PM   #3
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So... I'm confused as to what the problem is here. You had to make an extra phone call?
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Old 12-10-2014, 04:27 PM   #4
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Fixed that for you.
Quote:
Originally Posted by Kowalski View Post
This is the sort of shit that makes people buy Super Teneres
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Old 12-10-2014, 04:29 PM   #5
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Sounds like it's a Mexican dealer problem, not a Triumph problem.

Also, if this is a known common problem I think I would buy at least two (2) springs, especially since the shipping is probably the expensive part of the deal.

Good luck ...
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Old 12-10-2014, 06:06 PM   #6
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So if this is a common problem, why would you travel to a far away land without taking a few extra $3 springs? You dropped the ball with your planning and now want to blame the manufacturer? Quit your bitching and enjoy some fish tacos.
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Old 12-10-2014, 06:29 PM   #7
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I wonder what the wait would have been for say a V-Strom 1000 rectifier and if the OP would have posted the same sort of bitch if he was likewise inconvenienced.
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Old 12-10-2014, 06:37 PM   #8
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not a triumph problem. dealers in 3rd world have to pay pretty high prices for parts, shipping and taxes, which equates to a lot of cash sitting on a shelf somewhere that can otherwise be used for more important things like buying bikes that will sell faster than an odd spring.
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Old 12-10-2014, 06:50 PM   #9
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Quote:
Originally Posted by TeeVee View Post
not a triumph problem. dealers in 3rd world have to pay pretty high prices for parts, shipping and taxes, which equates to a lot of cash sitting on a shelf somewhere that can otherwise be used for more important things like buying bikes that will sell faster than an odd spring.
Mexico isn't a third world country
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Old 12-10-2014, 06:58 PM   #10
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Mexico isn't a third world country

True, but I highly doubt my dealer would have the spring in stock either and I'm somewhat local to Triumph USA.
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Old 12-10-2014, 08:27 PM   #11
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Quote:
Originally Posted by Kowalski View Post
come on Triumph this is crap service.
You just described Mexico. Not Triumph.
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Old 12-10-2014, 08:28 PM   #12
John Ashman
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Mexico isn't a third world country
My wife is Mexican and she calls it that almost daily.
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Old 12-10-2014, 08:33 PM   #13
John Ashman
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Here's the problem with Mexico.

If you want to buy something from the US and you're a business, you have to import it. To import it, you need someone to take it through Aduana at the border. And they charge. Big. There is little competition because these are state appointed mini-monopolies. They all collude on prices. They all have minimums. So if you want to import a $1 spring, you're in for at least $100.

It is BETTER to simply order it from the US direct, pay the shipping and skip the importation. But businesses can't do that or if they do, they end up being double taxed on that product and all of the costs involved. They will get charged taxes on the product and all of the associated cost PLUS they won't be able to write it off and then the $100+ they spent will be seen as profit and they will get the stuffing taxed out of them on that "profit".

Mexico has some of the most F'd up trade laws and restrictions and it makes it a phenomenal bitch to run a business.
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Old 12-10-2014, 08:40 PM   #14
Kowalski OP
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Wow some pretty nasty replies. All I was trying to say was if you are travelling out this way or any other more isolated places, these are the sort of things you may have to deal with. I love Mexico which is why I chose to travel down this way but this is the first time I have had to deal with a Triumph dealer. Yes it may cost more for them to do business down here but come on, $350 to express ship a $3 part??? If you think I have no right to bitch about that well that's your opinion but obviously you have more cash to throw around than I do.
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Old 12-10-2014, 08:45 PM   #15
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Its still a better rant and bigger problem than getting a RAV4 as a loaner.
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