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Old 09-16-2014, 06:05 PM   #1
BISHOP OP
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KTM "Warranty"?!!

I've been here a long time and have never been a shit stirrer. Looking for a little feedback. Me and buddy bought 2 new '14 350 XCF Aug. 22 last month. My buddy's bike sight glass started leaking oil in the first hr. We had lots planned rides coming up so we tried a fill it with silicone fix and worked perfect...no oil leak. My bike started leaking at clutch cover gasket at about 5hrs. Again, no big deal we'll ride and get them to the dealer well within the 30 day warranty and get handled. At about 6hrs my bike starts to weep out head gasket.

Brought bikes to local dealer with about 15hrs and find out the "good will" warranty process on a bike less than 30 days old takes 2-3 weeks for KTM to decide if your claim is worthy. Bikes have been perfectly maintained no overfill issues. I'm 48 been riding for 44yrs. I'm completely capable to replace clutch cover gasket but why on a new $9k bike. Don't have skills for head gasket replace and could be bigger problem than just a gasket.

Pretty much a clusterfuck total lack of customer service or just the way it is?!
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Old 09-16-2014, 06:45 PM   #2
kjclark7
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call KTM North America (440-985-3553) and most likely you will talk to Jim and he will take care of you. I've never heard of the 2-3 week process before. give them a call and you'll be set.
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Old 09-16-2014, 06:45 PM   #3
OConnor
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My buddy has the 450 quad, an RC8R and a 1290 SD. I think most of the issue is the deeler, most of them suck. Or have you dealt directly with KTM USA?
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Old 09-16-2014, 06:56 PM   #4
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Do dirt bikes really only have a 30 day warranty? Or is that a KTM thing?
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Old 09-16-2014, 07:35 PM   #5
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Quote:
Originally Posted by HAYVIATOR View Post
Do dirt bikes really only have a 30 day warranty? Or is that a KTM thing?
KTM has a 30 day warranty, pretty much all the euro dirt bikes do. Jap bikes as far as I know have none. It is your dealer, they KTM is really good about fixing warranty issues. Something like leaky fork seals may be questionable but a leaky head gasket would be no problem.

Call KTM directly or talk to another dealer if one is reasonably close.
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Old 09-16-2014, 07:43 PM   #6
dcg141
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Most race bikes have no warranty. The big 4 race bikes do not. KTM gives 30 days and will goodwill sometimes beyond that. It can take while for claims to be paid. I will fix units and let them go unless its really expensive and there is some question as to warranty coverage. I have filed maybe 10 or so claims this year and gotten paid for all of them. Only expensive one was a brake master cylinder. Most times we can get a yes or no over the phone.
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Old 09-16-2014, 08:00 PM   #7
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Quote:
Originally Posted by HAYVIATOR View Post
Do dirt bikes really only have a 30 day warranty? Or is that a KTM thing?
The BMW G450X had a three year warranty, in Canada anyway.
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Old 09-16-2014, 08:25 PM   #8
Carter Pewterschmidt
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Quote:
Originally Posted by kjclark7 View Post
call KTM North America (440-985-3553) and most likely you will talk to Jim and he will take care of you.
Are all KTM owners on a first name basis with their factory customer service representatives? That's not a good sign.
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Old 09-16-2014, 09:51 PM   #9
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Quote:
Originally Posted by dcg141 View Post
Most race bikes have no warranty. The big 4 race bikes do not. KTM gives 30 days and will goodwill sometimes beyond that. It can take while for claims to be paid. I will fix units and let them go unless its really expensive and there is some question as to warranty coverage. I have filed maybe 10 or so claims this year and gotten paid for all of them. Only expensive one was a brake master cylinder. Most times we can get a yes or no over the phone.
I'm not sure who you consider "the big four race bikes" to be but Yamaha has had a 30 day warranty (and sometimes goodwill beyond that) for decades.
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lamotovita screwed with this post 09-16-2014 at 10:03 PM
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Old 09-17-2014, 07:11 AM   #10
Bobk0
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While KTM's are awesome machines, I would be PISSed too! I mean the fact is...they are $9000+ Sure that is the price of materials, speed, and performance, but yeah, like you said.. 9k. Nobody should spend 9k of their hard earned money on a brand new machine and have that happen out of the gate...especially when oil leaks can be deadly on the road.
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Old 09-17-2014, 07:27 AM   #11
Navin
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You couldn't snug the clutch cover bolts with the included T handle tool?

Seriously?

Did you pull most of it apart and lock tite and grease everything?
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Old 09-17-2014, 08:07 AM   #12
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Quote:
Originally Posted by dcg141 View Post
Most race bikes have no warranty. The big 4 race bikes do not. KTM gives 30 days and will goodwill sometimes beyond that. It can take while for claims to be paid. I will fix units and let them go unless its really expensive and there is some question as to warranty coverage. I have filed maybe 10 or so claims this year and gotten paid for all of them. Only expensive one was a brake master cylinder. Most times we can get a yes or no over the phone.
Most companies will take care of true flawed equipment on a goodwill basis with racers and bikes out of warranty. Dealers do have to go to bat for you, giving their opinion about the issue, unless it is blatantly obvious.
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Old 09-17-2014, 11:19 AM   #13
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unless it is blatantly obvious.
Like this?

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Old 09-17-2014, 11:39 AM   #14
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Old 09-17-2014, 11:45 AM   #15
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Quote:
Originally Posted by Navin View Post
You couldn't snug the clutch cover bolts with the included T handle tool?

Seriously?
Head gasket leaks allso.

Acceptable?

Seriously??
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