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Old 08-24-2011, 06:56 AM   #8086
Rob Dirt
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Originally Posted by Xcountry-Rider View Post
Can some of you if you have time check out this thread and tell me if I'm the one out of line
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I admit i was trolling a bit for fun. I took the long way home on the bike and was in a frisky mood
You admit your fault, then ask if it was out of line. The same thing would happen if the GS guys posted in this thread. It's just Internet BS, don't take it so personal. People type a lot of stuff that they would never say to your face, it's part of being on a public forum.
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Old 08-24-2011, 08:47 AM   #8087
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Just spoke to the people from Metropolis regarding me "oil consumption". Assured me nothing to worry about. Must say, their post sales service has been outstanding. Picking some Fully Synthetic 300v up from them tonight.

Now, another question. I'm a bit of a fan of dual pipes. I am not a fan of the stock pipe (size and sound). And, while I like the 800 Arrow a little, I'd ideally like to fit dual arrows, Street Tripple style. I know "anything is possible", but was wondering the feasibility of fitting dual arrows from the daytona 675s or so to the XC. The first thing is that the battery box sticks out where the normal pipe splitter would be, however, as the twins are a lot smaller, maybe there would be enough space?

I'm wondering if I could keep the warranty if I get this done.
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Old 08-24-2011, 10:05 AM   #8088
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Tiger 800 Stalling

My new dealer has confirmed that a tune update is now available for the Tiger 800. There had been reports that a magic bullet was about to become available. Peter Carleo from Triumph would not admit this to me when I directly asked him about it. Triumph insisted that I bring my bike in for service. I did so less than a week ago, even though they seemingly had to know that the fix was not yet available.

While at the dealer, they recalibrated the stepper motor and readjusted the throttle position sensor, though my dealer said neither one appeared to be necessary. These are adjustments that have been shown to be ineffective for others with the stalling problem. They did not install a new tune. I asked to see the email communication between Triumph and the dealer, and my request was refused.

Now, less than a week later, they are admitting that there is a stalling problem after all! I will need to bring the bike back in for real service this time. Peter Carleo has said that Triumph will then give me something for all my trouble. That is fine. I am not satisfied at all, however, with the lack of honesty from Triumph.

I sure hope this fix works. Other than the stalling problems, I absolutely love this bike.
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Old 08-24-2011, 10:15 AM   #8089
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Originally Posted by urquell View Post
My new dealer has confirmed that a tune update is now available for the Tiger 800. There had been reports that a magic bullet was about to become available. Peter Carleo from Triumph would not admit this to me when I directly asked him about it. Triumph insisted that I bring my bike in for service. I did so less than a week ago, even though they seemingly had to know that the fix was not yet available.

While at the dealer, they recalibrated the stepper motor and readjusted the throttle position sensor, though my dealer said neither one appeared to be necessary. These are adjustments that have been shown to be ineffective for others with the stalling problem. They did not install a new tune. I asked to see the email communication between Triumph and the dealer, and my request was refused.

Now, less than a week later, they are admitting that there is a stalling problem after all! I will need to bring the bike back in for real service this time. Peter Carleo has said that Triumph will then give me something for all my trouble. That is fine. I am not satisfied at all, however, with the lack of honesty from Triumph.

I sure hope this fix works. Other than the stalling problems, I absolutely love this bike.
The problem is Triumph are between a rock and hard place. In the litigious society we live in, rule #1 of business in these kinds of situations is to NOT admit any guilt/problem. Triumph are not alone in this approach even though it sucks. If you want someone to blame, blame lawyers.
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Old 08-24-2011, 10:34 AM   #8090
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Laugh Tiger 800 Stalling

I can see your point about Triumph being in a tough position, though there must be some way for just a little bit more honesty. They completely disavowed all internet rumors I brought up, even though they all proved to be absolutely correct. I never have any problem at all blaming lawyers, though. I am a physician. (Just joking, I have plenty of friends who are lawyers.)
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Old 08-24-2011, 10:40 AM   #8091
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Originally Posted by urquell View Post
(Just joking, I have plenty of friends who are lawyers.)

Are you joking about blaming lawyers or joking about lawyers being your friends?
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Old 08-24-2011, 10:55 AM   #8092
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Originally Posted by urquell View Post
I can see your point about Triumph being in a tough position, though there must be some way for just a little bit more honesty. They completely disavowed all internet rumors I brought up, even though they all proved to be absolutely correct. I never have any problem at all blaming lawyers, though. I am a physician. (Just joking, I have plenty of friends who are lawyers.)
Sadly, lawyers pounce on 'honesty' and hold it against people.

I shouldn't be down on all lawyers....just most of them (and yes, I too have lawyers as friends....)
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Old 08-24-2011, 01:36 PM   #8093
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Picked it up and all smiles!!!! :-D
SWEET!!! Isn't that a great sight!

Post back your impressions. Were you able to get any deal or pretty much the standard price?
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Old 08-24-2011, 02:47 PM   #8094
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Originally Posted by urquell View Post
I can see your point about Triumph being in a tough position, though there must be some way for just a little bit more honesty. They completely disavowed all internet rumors I brought up, even though they all proved to be absolutely correct. I never have any problem at all blaming lawyers, though. I am a physician. (Just joking, I have plenty of friends who are lawyers.)
This is really strange. Triumph was in communication with my dealer since I brought this to their attention a while ago. And my dealer told me straight up that they knew there is a problem. If I remember right someone on here a while back even talked to triumph directly. Are you sure it's not your dealer who is being secretive?
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Old 08-24-2011, 02:59 PM   #8095
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Triumph was aware of the stalling even before our trip....our trip highlighted the problem because we publicly announced it on our BLOG...see signature....and they tried to "fix" it while we were in Anchorage.

After Anchorage and when we got to Skagway, the stalling came back and Triumph knew at that time by our bikes that the "fix" did not work which I am sure made them have to come up with a more permanent fix which they are hoping is the upload that was released yesterday. We are curious if this resolves the stalling for real. We will most likely not buy the Tigers that we rode on the trip...hopefully those with stalling issues will post if their bikes are cured or not.
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Old 08-24-2011, 03:00 PM   #8096
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Originally Posted by fbj913 View Post
This is really strange. Triumph was in communication with my dealer since I brought this to their attention a while ago. And my dealer told me straight up that they knew there is a problem. If I remember right someone on here a while back even talked to triumph directly. Are you sure it's not your dealer who is being secretive?
My dealer was straight forward with me from the git-go. He didn't know about the issue, but after I told him my bike was stalling he did some homework and took care of me.
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Old 08-24-2011, 03:17 PM   #8097
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Hey All!

Well it's taken me a while to finally wander back to the forums since I picked up my Tiger back in July.

I spent about 2.5 weeks (and about 4000 miles) touring on my brand new 800 during the month of July starting from New Orleans (big shout out to the Transportation Revolution for setting up the bike and sending me on my way!) and finally working my way back to NYC.

I'm just finally getting around to dealing with a few of the photos that I took (I ended up not taking nearly as many as I thought I would because, well, I just never wanted to get off the bike!) and plan to put up a small ride report on here sometime in the next few days.

There were many adventures, fabulous roads, and I even got to meet a couple of people from the boards here along the way.

All in all it was an EXCELLENT trip on an EXCELLENT bike and I wouldn't have traded the tiger for pretty much anything.

I'll leave you with a few pics for now:
Picking the bike up at Transportation Revolution in New Orleans:


Crossing into Mississippi:


Foggy morning on the blue ridge:


Further up the blue ridge:


Taking a break with my brother:

RollinOnShabbos screwed with this post 08-24-2011 at 03:22 PM Reason: typos and shrinking images further
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Old 08-24-2011, 04:22 PM   #8098
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Tiger 800 Stalling

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Originally Posted by fbj913 View Post
This is really strange. Triumph was in communication with my dealer since I brought this to their attention a while ago. And my dealer told me straight up that they knew there is a problem. If I remember right someone on here a while back even talked to triumph directly. Are you sure it's not your dealer who is being secretive?
Absolutely sure. I have a very long back and forth set of emails between myself and Triumph Customer Service representative Peter Carleo. Only one week ago he denied any knowledge at all about a widespread stalling problem or a soon to be released fix. Here are just two of these email communications:

Peter, I am due to bring my bike in for service later today. In the meantime I noticed this post from 8/5/11:

"I've been following the stalling threads on here and on the tiger uk forum. Mine is not (yet) doing it, but I spoke with my local dealer (uk based) earlier today and he confidently told me that a "magic bullet" is coming from triumph to all dealers towards the end of next week - a software patch apparently. He didn't know more than that, or what the specific issue itself is (save for the stalling) He went on to say that once the patch is loaded on their demo bike (which has the stalling problem) they'll see how it is and assuming it resolves it, will call in the owners with the stalling issue and get it sorted. So, hopefully that info might help someone - so put some pressure on your own dealers and see what they say."

Any truth to this "magic bullet" and if so is it available yet? Should I wait to bring in the bike until the "magic bullet" is available? Thanks, Greg.




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Peter Carleo to me
show details Aug 16 (9 days ago)


Greg,

I never trust the posting on the internet. So what we are reading is not official Triumph information.

What is true is that Triumph is always testing our products, and often will make little changes to the bikes, in many various forms. Since we don't know what your bike is doing, or rather why it is doing it, I have no information regarding what may be needed to resolve.

I will have our tech contact the dealer once the bike is at the shop.

Thanks M8!
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Old 08-24-2011, 04:24 PM   #8099
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Using Jesse Luggage brackets for soft bags

I love the look of the Jesse Luggage brackets with the "800" stamped on them. Of course that is not visible when the luggage is in place. I'm wondering if anyone has purchased the brackets to use with soft bags like the Wolfman Expeditions. Can anyone ponder any pros and cons?

BTW, just picked up my new black pussy last week. It's NOT your father's KLR!! So far I'm lovin' life and lovin' it. I installed the factory fog lamps and heated grips concurrently since I was taking the tank off for both installs. Big thanks to KildareMan for the tank removal how-to on the UK site. Not too bad a job, and it was good to take a little tour of some of the inner workings of kitty. I installed the Arrow can and the Triumph fenda extenda as well. Oh yeah, the factory touring windscreen, too. It's better, but not off the hook. I just ordered the SW Mototech bash plate and am waiting for the Triumph center stand (NOT looking forward to installing that).

I was very pleased that the new RKA tankbag I had bought for the KLR fit up nicely on the T-squared. The Givi plate for the topbox also fitted to the T2 from the KLR without any mods other than using longer bolts, going on top and thru the factory rear cover and using the existing threaded mounting points (two of them). Maybe if I figure out posting photos, I will later. Been lurking and enjoying the thread, boys and girls
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Old 08-24-2011, 05:01 PM   #8100
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Tiger 800 Stalling

More of my correspondence with Triumph. I have many more. Ever evasive and never admitting knowledge of a stalling problem. And yet they made me come in for service before there was a fix :

Peter, I understand the problems of the internet. But you might check out advrider.com. In the linked thread, for example, post number 371 is from a rider who has catalogued 40 instances of stalling problems just from one UK forum. His problem is not quite like mine, as he seems to have stalling when he blips the throttle. I have stalling when I completely roll off the throttle. Perhaps different casuses. Here is the link if you are interested. http://advrider.com/forums/showthrea...696871&page=25
And here is another link to a UK forum in which 40% of those responding to a poll were having some sort of stalling problems. I realize that only those with problems are likely to respond, but it still makes it seem like a fairly common problem.
http://www.tiger800.co.uk/index.php/topic,2713.0.html

Peter Carleo to me
show details Jul 26
Hello Greg,
If there is a legitimate mechanical issue with Triumph motorcycles, we will have official information in our warranty system. We don't require any data from the internet. But I understand your concern, and once you have your bike at the dealer, we can begin working on diagnosing what is wrong with your bike.
Thanks for the offer of the internet information.
Cheers!
Peter J. Carleo
Customer Relations Manager
Triumph Motorcycles (America) Limited

Ha, ha! No, I did not think that Triumph would require data from the internet. I won't bother you anymore until I get in for service. But I don't think I got my main point across. And this is a very important point. You see, most of these riders DID bring their bikes in for Triumph service. There ALREADY IS information in your warranty system. By my estimation it may be many hundreds of bikes. I am pretty sure Triumph engineers are aware of this and are working hard on solution(s). A lot of these riders (most) claim to have had their bikes serviced and yet their problem(s) persisted. By asking my dealers and now Triumph customer service to look in to this issue before I brought in the bike, I was simply hoping to tap in to that Triumph knowledge database so that my bike could be fixed in only one visit. I have even considered waiting for a solution before bringing in the bike. The fact that the Triumph engineers have obviously not yet communicated with dealers and customer service about these problem(s) and any possible solution(s) concerns me. But since my stalling problem has recurred, I no longer think I can wait. I will bring in my bike and add to the database of knowledge in the Triumph warranty system. I really appreciate the time you have taken to communicate with me. It makes me think highly of Triumph. Thanks, Greg.
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